Refunds From "No-Refund" Cheap Airlines

Old Mar 23rd, 2007, 01:03 PM
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Refunds From "No-Refund" Cheap Airlines

A time change on a connecting flight (of a different airline) had made a ticket on FlyThomasCook useless.

The airline web site says in the terms and conditions that the tickets are non-refundable. Has anyone had any luck getting money back on tickets like this?
sshephard is offline  
Old Mar 23rd, 2007, 01:06 PM
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Did you buy the ticket from a single travel agent (counting such entities as orbitz, expedia, etc., as travel agents). If so ... I'd call their customer service.

If you bought the ticket for the connecting ticket individually, from the airline, you're out of luck.

Sometimes it doesn't pay using discount airlines to save a few bucks.
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Old Mar 23rd, 2007, 01:08 PM
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"No refunds", means No Refunds.
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Old Mar 23rd, 2007, 01:11 PM
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I suspect "no refunds" means just that regardless of which airline you bought it from.

Can you get that connecting flight time changed, e.g., re-booked on an earlier flight so that your other ticket could still be used?
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Old Mar 23rd, 2007, 01:18 PM
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But if you bought this entire itinerary from flythomascook.com, Thomas Cook is your travel agent. It's their job to go to bat for you. Call them, and let us know what they do for you.
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Old Mar 23rd, 2007, 02:18 PM
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Even if you bought your entire itinerary, a car, a castle, and a few slaves from a travel agent if they were "non refundable" what is that agency going to do for you other than try to get that first segment changed to something more manageable?

I still think non refundable means just that.
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Old Mar 23rd, 2007, 03:25 PM
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Could you post more specifics? It's hard to comment without any details.
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Old Mar 24th, 2007, 06:59 AM
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Hi SS,

In general, your ticket on a discount airline is for "point-to-point" travel.

As long as that plane flies, you have to be on it.

If you are not, too bad.

If the flight is cancelled, or if the schedule of that flight is changed by more than 3 hr, you can get all or some of your money back.

If you paid for your full itinerary through a TA, the TA has to make sure that all of your connections work.

That's one reason why people use TAs.

ira is offline  
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