Problem Securing Reservation

Jan 11th, 2007, 07:36 AM
  #1  
2d
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Join Date: Jan 2003
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Problem Securing Reservation

Should I be worried? In early November, I made a reservation (I hope!) for a one-week stay at the Hotel de Londres in San Sebastian in May via email. I provided my credit card info in response to a quote of 156 E's for a double room w/sea view. I asked that the reservation be confirmed by return email. In mid-December, having not received the email confirmation, I again sent an email to confirm. I have not heard back so attempted to call the hotel at the phone number listed on their website; the call did not go through. I've not had this problem in the past so I'm not sure how to proceed: Should I make a reservation at another lodging and email a cancellation to the de Londres or ????
2d is offline  
Jan 11th, 2007, 09:48 AM
  #2  
 
Join Date: Aug 2003
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I have had problems receiving emails from European hotels - they get put into my SPAM folder - have you checked there? And calling overseas sometimes takes me several attempts gettig the 0's and 1's correct. Have you looked on Tripadvisor to see if there are other recent stays? Hope you get it figured out!
suec1 is online now  
Jan 11th, 2007, 10:08 AM
  #3  
 
Join Date: Dec 2003
Posts: 20,301
Try sending a fax; people pay more attention to those.
Underhill is offline  
Jan 11th, 2007, 11:32 AM
  #4  
2d
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Join Date: Jan 2003
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Thank you for your responses. I'll try the FAX number if I continue to have problems reaching the hotel.
2d is offline  
Jan 11th, 2007, 11:43 AM
  #5  
 
Join Date: Jun 2006
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Why don't you tell us the phone number since you say the call didn't go through.

Are you certain you dialed correctly?
Dukey is offline  
Jan 18th, 2007, 12:53 PM
  #6  
2d
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Join Date: Jan 2003
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Underhill, I followed your advise and sent a FAX to the hotel. All is now well and my reservation is secured. As it turns out, the reservation desk had not received my emails though I used the same address in subsequent emails that I used in my original that they received. For the future, I will use email to start with but will use FAX if I have not received a return response within three days.

Another question along this line: Since I made my lodging reservations in November for our stay in May, should I check with hotels a week or so before our departure to "reconfirm" our reservation?
2d is offline  
Jan 18th, 2007, 01:06 PM
  #7  
 
Join Date: Feb 2004
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2d, I would reconfirm my reservations made in November for a stay in May. I generally reconfirm all reservations.
tuscanlifeedit is offline  

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