Out of the blue
Oct 30th, 2010, 07:51 AM
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Out of the blue
Anyone who read my Sicily report knows that I had a frustrating experience getting a car when I landed at CDG on April 30th. I then also posted a query, asking for a French Consumer Protection agency, because of a billing problem in Périgueux which was eventually satisfactorily resolved. Today I received an e-mail from Kemwel reimbursing me the equivalent of two day's rental for my troubles. The note is so general that I do not know if it was because of my CDG experience or my billing problem. But it does show that Kemwel does care about its customers.
Jul 8th, 2011, 12:45 PM
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And this year I noticed that Europcar charged me $132 for the post-rental costs (train station pickup, road tax and ...). I called Kemwel and within 5 minutes they established that Europcar made a mistake by charging me an extra day's rental which Kemwel will refund me. It still costs $100+ for the legitimate charges.
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DeborahAnn
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Feb 19th, 2014 10:46 AM
