Need help printing ticket on bahn.de

Old Aug 20th, 2006, 07:39 AM
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Need help printing ticket on bahn.de

I just made my booking on bahn.de for me and my wife for the Berlin to Prague segment at a special fare of E39 (the E29 special fare, which was available yesterday, was not available today. Lesson learned: don't delay, if you have already made the decision).

I got out of bahn.de, and am back in now, attempting to print the on-line ticket. The instructions in the email refer to "My Bookings".

When I switch to English from the main page, I get the screen to buy tickets, and there is no reference to My Bookings. On the other hand, if I log in from the main screen, which is in German, I get no opportunity to switch to English, and everything is in German!

So, where is the link to "My Bookings"?

I know it is a simple thing, and I don't depart for four days. But could someone let me know how I get to My Bookings? What is German for My Bokings? Mein .....?

Also, apropos the earlier discussion on my previous posting on whether to buy tickets here in the US or once I am in Europe, several people said it is better to buy in Europre, because prices are higher here. Perhaps they were only referring to Rail Europe and other not-so-competitive US-based intermediaries. It does appear, though, that one stands to save some money for travel booked directly with rail companies that sell tickets on-line (bahn.de is certainly one; trenitalia appears to be another, and that is where I am going next to buy my Ljubljana-Venice and Venice-Florence tickets. Does the Austria site have an English language option? Any suggestions for the Prague-Vienna, Vienna-Budapest, and Budapest-Ljubljana segments? The Czec site didn't have a button for English, and what I saw was all Greek-and Latin (although if it were Latin, I might have been able to decipher it a bit!).
Cheers, all!
Huntley
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Old Aug 20th, 2006, 07:50 AM
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http://reiseauskunft.bahn.de/bin/query.exe/en?

Would it be one of the options under "My Profile", upper right corner..?
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Old Aug 20th, 2006, 07:51 AM
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just thought of something else - is there a hot-link within the body of the email that takes you to the booking..?
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Old Aug 20th, 2006, 07:53 AM
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Hi Huntley,

According to http://www.freetranslation.com/

My Booking is "Meine Buchung"

However, click on "Meine Bahn" and "Ihre Buchungen managen" for more info.

IIRC there is an option for printing your ticket online.



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Old Aug 20th, 2006, 08:09 AM
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Thanks, Travelnut and Ira.

Travelnut, your link takes me to the booking screen. And the email I got from bahn.de has no direct link to my ticket. It also takes me to the main screen!

Ira, I vaguely recall seeing Meine Bahn somewhere, but don't see it now.

Bottomline: I am still stymied!

Huntley
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Old Aug 20th, 2006, 08:29 AM
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Hi H,

at www.bahn.de click "Planen&Buchen"

Meine Bahn is on the lower left.

Use the translator I gave you to read the info.

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Old Aug 20th, 2006, 08:30 AM
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PS,

www.euraide.de has an office in Florida. Yu can call them for more detail if you are still confused.

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Old Aug 20th, 2006, 05:36 PM
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Ira,

I am still stuck.

You said,
"IIRC there is an option for printing your ticket online.".

What is IIRC, pray tell!
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Old Aug 20th, 2006, 05:51 PM
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When I got my ticket, it came in a PDF attachment to an email.

I loaded the PDF file and printed my ticket.

Did the DB not sent you an email with a PDF attachment?

When I did it all, I first registered with name, address,email address, and credit card data.

When I ordered, I got an email with the PDF file almost immediately.

You don't have a PDF file attached to your message?
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Old Aug 20th, 2006, 06:00 PM
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bob_brown,

No, there was no PDF file attachment to the email I received right after booking.

The email from bahn.de says,
"You can view your ticket, and reprint it as necessary, at any time
before its validity expires by going to My Bookings at www.bahn.de.".

And of course, My Bookings is nowhere to be found in the English version of the site. In German, I see Meine Bahn on one of the screens, but not sure how to navigate from there. The German word for Print is Drucken, I think, and I did locate Drucken somewhere. But it appears to be information on the on-line process.

I can't believe I am spending so much time on this!

Huntley
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Old Aug 20th, 2006, 06:01 PM
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If you don't give an email address, then I don't know what you do.

I had to log in before I could book and pay. That meant I had to supply my user name and my password.

In fact, I don't believe it is possible to set up an account without an email address.

Surely you have that PDF file somewhere in your email.
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Old Aug 20th, 2006, 06:08 PM
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bob-brown,

Of course, I had to give my email address as well as credit card and other details. I got an email right after I set up the account. I then made by booking and got an email confirming my registration. I saw the ticket in PDF on my machine, but didn't print it then.
Now, I can't seem to be able to access it.

When I log in now, I get a welcome with my name on the screen.

Huntley
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Old Aug 20th, 2006, 06:31 PM
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OK My bookings is hard to find. I had to dig in and read the German. I found my own ticket, and here is how I did it.

First -- you must login with name and password. Otherwise, its a no go.

Second -- On the left side of the screen look for the heading Booking History.

Third -- roll the mouse pointer over the word Bookings and the line should change color. (Mine went red.) Click on it.

Fourth -- Retrieve your booking. You need to know the approximate date or use your order number. The order number should have been sent to you in in the email. It is like this R8PXYZ - 6 characters.

Fifth -- click on the word Search.

Sixth -- click on Show On Line Ticket

Seventh -- click on retrieve on-line ticket.

That should take you down to the PDF screen. You must have Adobe to read the PDF form. Then you should be able to print your ticket.

I just made a second copy of mine.
Here is hoping you can find it.
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Old Aug 20th, 2006, 06:37 PM
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bob_brown,

That is very helpful. Before I try it, in your step 2, does Bookign History appear in English? To me it doesn't. Perhaps you were translating for me. If so, what is Booking History in German? Buchen ..... ?

Let me give it one more try, and will report back.

Danke schoen!

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Old Aug 20th, 2006, 06:38 PM
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Let me know when you find it.
I will be happy to tell you what the German words mean as far as I can.

Zahlungspositionen und Preis
Your payment facts and figures.
Betrag is how much it cost you.
Positionen is how much the pieces of the ticket cost you.

The MwSt 16% is the more money tax -- sort of a sock it to 'em national tax on everything.

The BIG BIG thing is to have with you the credit card you used to pay for the tickets. That card is your identification. In this particular instance, it is more valuable than your passport!! Of course that is only when the inspector looks at your ticket and card. Then the moment of truth is over, if they match. My ticket has the last 4 digits of my card printed on the ticket. So make sure you have your card to show!!

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Old Aug 20th, 2006, 06:46 PM
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bob_brown,

Still no dice!

We must be on two different screens.

Here's what happens.

1. I log in (w/out clicking on the English button).
2. I get sent to another screen. There is no panel on the left. There are 5 or 6 areas, with a piture at top of each.
And none of them is Meine Buchen or anything close.
Bottomline: I am in a Catch-22 for the 23rd time!

I do have the 6-character code that was sent in the email, but no attachment.

Huntley
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Old Aug 20th, 2006, 06:48 PM
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Mine was in English. Let me see if I can find the German version.

they don't make it easy do they,

Use this Buchungsrückshau/Storno

If you know your order number, put it in after Auftragsnummer

Then click on Suchen.

That should get you started.

Then On-Line Ticket abrufen

That should get you there.

Zurück means back
Abbrechen means break off, or quit.
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Old Aug 20th, 2006, 06:50 PM
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I think we crossed messages.
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Old Aug 20th, 2006, 07:00 PM
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Bob,



Use this Buchungsrückshau/Storno
Yes
If you know your order number, put it in after Auftragsnummer
Yes

Then click on Suchen.
Yes
That should get you started.
Now I get a recap of my booking.
The only button at bottom is labeled Zuruck, which under freetranslation.com, translates to zuruck! (may be due to the absence of diacritical marks).

There is no button to print. No abrufen either.
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Old Aug 20th, 2006, 07:02 PM
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Bob,

Eureka! the abrufen button is not at the bottom. I found it!

Thank you so much. Problem solved!
BUT, how does your screen present everything in English, pray tell!
What steps do you take from the main screen?

Thanks, again!

Huntley
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