katzen

A few months ago I bought the below train tickets and unfortunately did not check the 'trip insurance' box when I ordered them on-line. Is there any way to get a refund?

August 17: Avignon to Paris on TGV
August 19: Paris Nord to Koln, Germany on TGV
August 21: Koln to Frankfurt Airport: DB

Thank you!!

francophile03

I think if your tickets are not the PREM (discounted) tickets you can get a refund---but, I may be wrong.

francophile03

Oops-PREM tickets are for the SNCF trains only not for the DB trains.

katzen

Thank you francophile03. All of the SNCF TGV tickets are Prems.... these two are 2nd class. I also had another reservation for August 13 from Strasbourg to Avignon on TGV ... 1st class .. but I'm assuming since the date is past I can't get those back either.

DB is just regular fare in an ICE train. I know i've read on here somewhere about a phone number ... so trying to locate that.

Thanks again for your help

francophile03

Sorry katzen, as far as I know you are stuck with the PREM tickets. Before you purchase them there is a note there about being non-refundable, non-changeable.

ira

Hi K,

It is possible to get refunds for some tickets, even after the departure date.

Call SNCF at 011 33 8 92 35 35 39

Try www.euraid.de (they have a US phone number) for the Bahn.de tickets.

wally34949

Isn't that why they want you to stamp the ticket before you board the train? Proof that you used the ticket?

Two years ago, I brought an unused ticket and used it to purchase a different ticket. They gave me credit.

francophile03

You don't need to stamp PREM tickets.

GeoffHamer

Standard French train tickets are valid two months. Prem tickets are valid for a specific train on a specific date - that's why they're cheap.

katzen

Thank you for all of the feedback. Ira, I will try giving this number a shot. Thanks!

ira

Good luck, K.

katzen

Thanks Ira!!

I was unable to get any refunds for my travel on the TGV tickets (SNCF) due to the fact they were ordered on-line and were all PREM fares. I wish I had checked the travel insurance box ... lesson learned.

I was able to get a full refund for my ticket on the DB train.

Thanks for all of your help!