Hotel Reservations and Travel Agents
#1
Original Poster
Joined: Dec 2004
Posts: 28
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Hotel Reservations and Travel Agents
I reluctantly used a travel agent to book my upcoming trip to Paris (first time to Paris and first time using a travel agent). While I am happy with everything so far, I have received my mastercard bill and have already been charged for the hotel and I haven't even left the states! I leave in 2 weeks. I am afraid to pay the bill before the hotel stay is over. Is this normal practice? Should I complain? You all are very wise travelers, so please help!
#3
Joined: Nov 2003
Posts: 5,641
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Well a lot of hotels demand payment to make a firm reservation, so many your agent had to pay. You may still have the right to cancel, etc. Just ask your agent if you're worried but i think it's probably standard practice. You can always complain later if need be as your travel agent has done the screening supposedly and should be liable for its choice.
#5

Joined: Jan 2003
Posts: 35,153
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I think you should ask your travel agent these questions, and I don't think much of a travel agent who did not inform you of this. I don't agree that it is normal or common for a hotel to charge your card for the entire stay in advance to confirm a reservation. I've never had a hotel in Paris (or anywhere in Europe) charge me anything in advance for a reservation, not even a single day. Now I have heard of some hotels charging a day in advance when you make the reservation, although I've never stayed at one, but charging the entire stay is not usual.
It may be a travel agent thing and a way for them to get their commission. But they should have warned you. The agent must have said something when asking for your credit card number?
It may be a travel agent thing and a way for them to get their commission. But they should have warned you. The agent must have said something when asking for your credit card number?
#6
Joined: Jan 2003
Posts: 98,198
Likes: 12
As mentioned by several others, I think this is a question for your travel agent. Both "is this normal" and also why you weren't notified in advance. I have never paid anything in advance when making my own reservations directly with hotels in Europe.
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#8
Joined: Nov 2004
Posts: 6,260
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OK, to put this quite bluntly here is the information from YOU that is missing in your post:
How MUCh wa s charged "for the hotel"?/ The amount for the entire stay, one night's deposit, or what?
Did the TA say anything about this possibility that you have perhaps forgotten?
How MUCh wa s charged "for the hotel"?/ The amount for the entire stay, one night's deposit, or what?
Did the TA say anything about this possibility that you have perhaps forgotten?
#10
Joined: Nov 2004
Posts: 6,260
Likes: 0
I STRONGLY disagree with Spottiew about a TA only making you a reservation..they do this all the time and that's how they ultimately get their commission.
Again, we need to hear from you or otherwise the conslusion is this is a troll post at best.
Again, we need to hear from you or otherwise the conslusion is this is a troll post at best.
#11
Original Poster
Joined: Dec 2004
Posts: 28
Likes: 0
Thanks so much for everyone's replies. I promise I'm not a troll. I did call the travel agent and I have only been charged for just one night so that's OK even though I have never had it happen when I have made my own hotel reservations. I guess when I looked at the bill it just seemed really high because of the euro. My mistake. I appreciate everyone's help.
#13
Joined: Jan 2004
Posts: 865
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I'm really curious as to the amount of that charge, since you thought it was whole thing.
I have never been charged up front even one night. I use a credit card to guarantee the room via the hotel's website. I can expect to be charged at least the first night, especially if I fail to notify them of a change in plans and/or I am a no-show.
BTW, I no longer use travel agents, not even for booking plane tickets. I'm opening up a can of worms here, but I find travel agents to be redundant and even a hindrance in the age of the internet. OTOH, my trips are pretty simple and involve booking rooms at no more than 2 hotels in different cities.
I have never been charged up front even one night. I use a credit card to guarantee the room via the hotel's website. I can expect to be charged at least the first night, especially if I fail to notify them of a change in plans and/or I am a no-show.
BTW, I no longer use travel agents, not even for booking plane tickets. I'm opening up a can of worms here, but I find travel agents to be redundant and even a hindrance in the age of the internet. OTOH, my trips are pretty simple and involve booking rooms at no more than 2 hotels in different cities.
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germanblonde
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Jan 28th, 2004 01:34 PM



