FRENCH HIRE CAR COMPANY, ADA, ROBBED US!
Be warned - our group was recently debited Euro 650 for non-existent damage to a small bus that we had hired for 6 hours.
The company debited our credit card once we had left Europe and have ignored 2 faxes and at least 8 emails to various departments.
When we collected the bus we found much minor body damage, but the representative at Montpelier Airport would not even leave her seat to come and confirm it.
Hence when we dropped it off in Nice, the representative there pointed out damage (not caused by us) and told us the company may charge us for it.
Two phone calls to Montpelier had no result, and then we received that charge.
DO NOT USE THIS COMPANY UNLESS YOU HAVE NO OTHER OPTIONS.

The damage should have been indicated on the damage report when you picked up the car. If you signed it then you agreed to it. You should have insisted that the damage be reflected. Although the behaviour of the rep at the counter refusing to look and the behaviour of the company afterwards is unacceptable. I suggest disputing the charges with your credit card.

Dear bryan,

Thanks for the heads up.

I agree, that you should file a complaint with your CC company.

In this age of digital cameras, we photograph the car when we pick it up and when we drop it off.

We also insist that the clerk at the pickup point sign the checklist showing damage, even if we have to bring it to her/him.

I know it's easy to look in hind sight, but if I had spotted damage on my vehicle and tried to report it to a clerk who refused to post it, I'd refuse to take the vehicle. It really is that simple! If nothing else I'd have written a description right on the contract and demanded the clerk sign and date it. And a picture is always a good idea as well.

We always fully inspect a car before taking it (have learned to do a quick check on lights, flashers, windshield wipers, door locks etc too) and if there's any problem that can;t be fixed on site we have the clerk sign for it. I really don;t see how they could refuse.

Also - we only do business with companies that also operate in the US. Both times we had problems in europe we got refunds (and free coupons) from the US 800#.

All good advice - especially about a local company. The complete lack of response is utterly infuriating.