Fare reduction credit or refund

Old Apr 16th, 2003, 11:31 AM
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Fare reduction credit or refund

When I saw that United dropped the fare on my upcoming trip to the UK, I called them and they are giving me a credit for the balance (non-refundable ticket so no cash back). There was no fee since I didn't change flight times. With United, the lower fare had to be a posted fare, not an internet special.

A family member is flying on British Air with a similar restricted economy ticket. BA told them that they don't give credit or refunds for purchased (economy) tickets when a fare is downgraded. One would have to cancel, pay a penalty, and then re-book at the lower fare. The penalties are steep so this isn't worthwhile.

Has anyone else found this to be true with BA (no credit for lowered fares)? What about other major airlines?
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Old Apr 16th, 2003, 12:06 PM
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Aer Lingus has been advertising so many specials lately. I purchased my ticket with them in January. I asked if the fare was cheaper would they give me basically the deal you are getting with United. They said they do not do that.

I did get a credit on Continental when there was a reduction in the fare. Not a rebate exactly, but Continental dollars towards a future flight in the form of a certificate.
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Old Apr 16th, 2003, 12:25 PM
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The credit certificate is what United is issuing me. It sounds like there's no concensus of policy among airlines.
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Old Apr 16th, 2003, 12:33 PM
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Air France told me that the new fare has to be more than $160 less than your booked fare in order to get any benefit. Not sure what that means, exactly...
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Old Apr 16th, 2003, 12:53 PM
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Hi kt,

They will charge you $150 to cancel you and then rebook you on the same flight, in the same seat.
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