Booking.com trustworthy?

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Mar 31st, 2018 | 03:22 AM

#141

bilboburgler

Joined: Jul 2006

Posts: 30,770

Likes: 4

I use booking.com on a regular basis for 3 or 4 european holidays a year over the last 10+ years or so. I've yet to be let down.
I also find
1) sometimes booking direct is cheaper
2) if the place is small booking direct for the same price is an easy ethical decision, it gets harder as the direct price rises
3) I've tried hotels.com and find them weak in the areas I want to holiday
4) I also use google maps to find the smaller places and find the tool significantly better than booking.com for finding places but less useful overall
Over the last 35 years, however I've booked a hotel, a few things have gone wrong. This is seldom (once) due to the booking firm (local tourist office) nearly always the issue is down to the service provider (the hotel) being incompetent. I grew up in a hotel, the son of multiple hotel owners and I can tell when a hotel cocks up.

Apr 3rd, 2018 | 09:29 AM

#142

apersuader65

Joined: Dec 2006

Posts: 3,525

Likes: 0

Quote:

Originally Posted by wesleymarsh

Just to be fair, if there had been no dialogue between Booking's customer service and myself (numerous emails and 2 phone calls), jumping through legal hoops to secure my refund, I might give Booking a pass. In my opinion, if they are aware that a property is no longer available, and that a listing forced a customer to receive a refund, Booking should be more pro-active about making sure the listing is removed, especially when the listing is a vacation rental.

check your original link. it is removed.