Awful experience with Ace Car Rental Iceland
May 23rd, 2017 | 08:04 AM
#1
Original Poster
Joined: May 2017
Posts: 1
Likes: 0
Awful experience with Ace Car Rental Iceland
We felt completley scammed.
I have to begin saying that we had no problem with the car itself. The problem came at the time of returning it. It had suffered a small dent in the driver's door. As they had to take us to the airport and we had no time to go to a repair shop we signed a bond for the value of the excess (1000 €) trusting them when they committed to send us the actual price of the repair (And to look for the cheapest option for us).
But: surprise! Once at home they sent us a budget of 1200 € for the repair. The first thing that draw our attention is that the budget shows that the car is a Volkswagen Caddy and we had rented a Dacia Dokker, but the most surprising thing is that the vehicle's license plate was the same: the document had been obviously manipulated, it was probably the budget of the repair of another car.
We visited several repair shops and they told us that this repair can not exceed 200 €, that changing the door for a new one is cheaper than those 1200€! The budget shows a total of 4 hours and 19 minutes of sheet metal work and repair and 6 hours of painting workshop to which they add among other costs, over 190 € of paint. All that for a 10 centimeters dent. In a workshop we were told that in those hours you can paint a whole side of the car.
A terrible experience, a company we do not recommend at all. Do not let this take you by surprise. Just think that any scratch you make to the car (Something normal in a place like Iceland) will cost you 1000 €. Do yourself a favor, and rent the car somewhere else. If anyone wants to see pictures of the dent and the budget I will gladly send them to you.
I have to begin saying that we had no problem with the car itself. The problem came at the time of returning it. It had suffered a small dent in the driver's door. As they had to take us to the airport and we had no time to go to a repair shop we signed a bond for the value of the excess (1000 €) trusting them when they committed to send us the actual price of the repair (And to look for the cheapest option for us).
But: surprise! Once at home they sent us a budget of 1200 € for the repair. The first thing that draw our attention is that the budget shows that the car is a Volkswagen Caddy and we had rented a Dacia Dokker, but the most surprising thing is that the vehicle's license plate was the same: the document had been obviously manipulated, it was probably the budget of the repair of another car.
We visited several repair shops and they told us that this repair can not exceed 200 €, that changing the door for a new one is cheaper than those 1200€! The budget shows a total of 4 hours and 19 minutes of sheet metal work and repair and 6 hours of painting workshop to which they add among other costs, over 190 € of paint. All that for a 10 centimeters dent. In a workshop we were told that in those hours you can paint a whole side of the car.
A terrible experience, a company we do not recommend at all. Do not let this take you by surprise. Just think that any scratch you make to the car (Something normal in a place like Iceland) will cost you 1000 €. Do yourself a favor, and rent the car somewhere else. If anyone wants to see pictures of the dent and the budget I will gladly send them to you.
May 23rd, 2017 | 08:31 AM
#2
Joined: Mar 2003
Posts: 23,437
Likes: 0
Do you also have a picture of the car taken during your rental period? If so, you should be able to point out the "error" on the part of the rental agency since they are charging you for repairs on a car you did not have; give them a chance to correct the error. If that does not work, look for some type of consumer protection agency in Iceland to whom you can forward the relevant materials.
