Auto europe car rental

Aug 11th, 2007, 07:48 AM
  #41  
 
Join Date: Sep 2005
Posts: 547
I rent from AutoEurope every time. We always drop the car off in a different town than we rent it, sometimes at an airport. I pay in advance in USD and have NEVER had another fee added once in Italy. That's my experience.
2Italy is offline  
Aug 11th, 2007, 07:53 AM
  #42  
 
Join Date: Oct 2004
Posts: 4,725
Well now we know what traveller87 is talking about. So with IJ's blessing we can attack.

t87 - <<They don't mention you about some fees before you pay them!>>

My rental agreement (for a Canadian admittedly) clearly says the following:


[RENTAL DOES NOT INCLUDE]
* Rental excludes Collision Damage Waiver Rental excludes Theft Protection Auto Europe advises you to contact your credit card company for coverage.
* Insurance coverage for personal injuries to driver or damages to vehicle. Optional coverage may be offered locally for an additional fee.
* Gasoline or Diesel. Client is advised to return the vehicle with a full fuel tank and to retain copies of receipts.
* Location Surcharge for rentals commencing at an airport or railstation location. (approx $40 CAD) Road Tax (approx $18 CAD)
* Local toll, highway fees, or travel stickers which may be required by local authorities

Pretty clear to me. Nobody fooled me.
robjame is offline  
Aug 11th, 2007, 07:56 AM
  #43  
 
Join Date: Oct 2006
Posts: 36,517
"The point is that eventhough I mentioned that I would pick up and drop off the car from the airports in the different countries, in the traveler voucher they still imply that additional one-way and airport fees may apply.Also their final quoted rate does not include return fee for some reason."

You "mentioned" different airports? Huh? What specific pick up and drop off airports were on your actual CONTRACT?

You are simply wrong that they "imply" additional charges may be made. They state that flat out! And once you have contracted an exact pickup and drop off point, the renter who is concerned with bottom line price would be foolish NOT to find out what those charges would be, if for some reason it isn't spelled out on the contract --especially since it told you that additional charges may apply. Did you ask what the stated "additional charges may apply" would be? Did someone tell you specifically that there wouldn't be any -- but then they added some anyway? How can you now say "they don't mention you about some fees" when you've just told us that they did state "additional charges may apply"??????? If you ate at a restaurant and on the bottom of the menu it said "service charge may be added" -- would you then complain violently when they added a service charge to your bill?

Your experience was totally unlike any of mine. I nearly always rented and picked up at different locations, and often in different countries. But before I paid, I found out EXACTLY what all drop off and pick up fees were, and in fact they were added to the actual contract and prepaid.
NeoPatrick is offline  
Aug 11th, 2007, 08:01 AM
  #44  
ira
 
Join Date: Jan 2003
Posts: 74,159
Well T, thank you for your clarification.

Are you complaining that they told you that there might be additional fees, but didn't tell you the exact amount?

If so, did you call and ask what the amount would be?

Or are you complaining that they didn't tell you about additional fees?

Your original post claims this was the case.

ira is offline  
Aug 11th, 2007, 08:43 AM
  #45  
 
Join Date: Aug 2007
Posts: 4
I'm sorry to butt in. I rented from Sixt rent a car in Amsterdam and got a very good deal with the drop off in Paris last year. My contract stated that a one way drop off fee would be added at the time of the rental return. I emailed the Paris location and asked what the charge would be. I was told 215 Euros and I agreed. The best part is when we dropped off at the airport, they didn't charge me the fee because it happened to be a Paris car.
lambchop_lela is offline  
Aug 11th, 2007, 09:43 AM
  #46  
ira
 
Join Date: Jan 2003
Posts: 74,159
Hi LL,

Your scenario is identical to what AE, or any other broker, would do.
ira is offline  
Aug 11th, 2007, 09:45 AM
  #47  
 
Join Date: Oct 2003
Posts: 57,890
It appears that they told you additional charges would apply for drop off in another country and at a specific location. You chose not to find out what those charge were. To say they tired to hide it is incorrect. They gave you as much info as they had. It was up to you to contact the agency directly and ask what the charges were.

If you reserve at a hotel and it states there are service fees, resort fees and fees for certain activities (like a cabana at the pool) do you then complain that you used the cabana and ow they want you to pay for it.

No one was trying to cheat you. You just need to do a better job in asking questions.
nytraveler is offline  
Aug 11th, 2007, 10:47 AM
  #48  
 
Join Date: Jan 2003
Posts: 12,008
There are always additional charges for picking up and dropping off a car in a DIFFERENT COUNTRY because of the cost involved in getting that car back to the original country.

Since the charges vary by car rental dealer (Hertz, Avis, Budget, etc), AutoEurope wasn't able to give you an exact amount.

But since they did tell you to expect additional charges for the SERVICE you were being provided, it then falls on you to find out what those charges will be and whether you agree with them.

AutoEurope rentals are always cancellable without penalty, so you could have cancelled at anytime if you did not want to pay the extra costs for being able to drop off the car in a different country.
bettyk is offline  
Aug 11th, 2007, 04:24 PM
  #49  
 
Join Date: Mar 2003
Posts: 20,657
When I received my contract from Autoeurope, it stated the fee to pick up the car at the Nice RR station, and I promptly changed the contract to pick up the car downtown.

That said, I was charged the equivalent of two days' rental as a local tax at the Glasgow airport, and the person behind the desk claimed that this was an overall tax not an airport fee--the downtown office was closed due to a bank holiday.
Michael is online now  
Aug 12th, 2007, 06:34 AM
  #50  
Original Poster
 
Join Date: Aug 2007
Posts: 3
Haha
eventhough some people here seem to be the fans of the company, it seems they don't have a clue about the way the company is working
for those who don't how it worksbut defend them anyway)
when you make your reservations online
you provide info about
-if it is one-way rental
-exact locations of pick-up and drop-off
-exact times of pick-up and drop-off
so, if it is clear to you all...


WHY DO I HAVE TO CALL THEM AND GIVE MY TRIP DETAILS AGAIN?????
traveller87 is offline  
Aug 12th, 2007, 08:23 AM
  #51  
 
Join Date: Oct 2004
Posts: 4,725
T87 - you provide those details so that AE can choose a company for you that services the time, rental location etc. that you want.
They negotiate in advance prices for various cars in the countries involved.
There are certain charges that aren't negotiated because they vary and some are imposed by the countries themselves:

Insurance coverage for personal injuries to driver or damages to vehicle. Optional coverage may be offered locally for an additional fee.
* Gasoline or Diesel. Client is advised to return the vehicle with a full fuel tank and to retain copies of receipts.
* Location Surcharge for rentals commencing at an airport or railstation location. (approx $40 CAD) Road Tax (approx $18 CAD)
* Local toll, highway fees, or travel stickers which may be required by local authorities

You received a contract.
These were specified (or something similar).
WHEN YOU READ YOUR CONTRACT, if you were concerned you checked on them. If not...you learned a lesson that cost you a few bucks.
robjame is offline  
Aug 12th, 2007, 08:32 AM
  #52  
 
Join Date: Jan 2003
Posts: 12,008
traveller87, you are right. We don't have a clue about how the company works. So next time you want to rent a car, DON'T use AutoEurope. Simple as that!

The rest of us will keep doing what works for us!
bettyk is offline  
Aug 12th, 2007, 09:31 AM
  #53  
ira
 
Join Date: Jan 2003
Posts: 74,159
>WHY DO I HAVE TO CALL THEM AND GIVE MY TRIP DETAILS AGAIN?????<

1. You will get a full explanation of all of the charges that apply (Which seems to have bothered you greatly.)

2. You will usually get about 10% off the online price.

Not all of us find a 5 min phone call to be that difficult or time consuming.

ira is offline  
Aug 29th, 2007, 11:25 AM
  #54  
 
Join Date: Feb 2007
Posts: 5
Traveller87. I see your point of view and with a few exceptions you are right. Now drop AE and think about a business, any type of business which has to follow all the rules and regulations (federal, state, local, privacy, etc).

In order to make an informed decision (to buy or not) you should have all the information about the product and/or service. You may have information about the product/service from different sources (media, friends, etc) and that is very important, but ultimately (if you are not satisfied) what counts is the information that you got from the company which sold you the product/service.

Did the company provide all the information necessary to you? From what you wrote your answer would be no, they did not provide the dollar amount representing the costs associated with returning the car to a different location (despite the fact that I told them …). You are right; the company did not provide the dollar amount. But remember, what a company has to provide is information about the product/service, some of it may show up as a dollar amount and some of it may show up as “the fine print”. After all an amount (i.e. $300) on your invoice is still information, the only difference is that is made in a form that is easy for us to understand.

If you do not agree try this: you find a product that you want to purchase and the price is 1,000 YEN. That’s information and most of us not familiar with the yen dollar exchange rate would have to do some work to understand how much we would have to pay in dollars.

Yes, you are right, the company did not provide the amount but they provided the information (there will be additional charges for drop ….) in order for you to make an informed decision. With a few exceptions (not in your case) a business does not have to read or explain to the customer the “fine print”. It was your responsibility, as a customer, to read and understand the fine print and to find out how much those “additional charges” will be, before purchasing the product/service.

You still do not agree with me? That’s ok, you do not have to, but keep in mind what I wrote when you will make a major purchase (the $ amount on a car/house contract might look pretty good until you understand the find print).

I know both sides of the coin and I could have told you my excellent experience with AE as well as the problem that I had with them. But I do not see how any of that would have helped you. Hopefully the above lines will encourage you to take another look at your problem from an unbiased point of view.

otto66 is offline  
Aug 29th, 2007, 12:12 PM
  #55  
 
Join Date: Oct 2004
Posts: 4,725
Why are my eyes glassing over and I'm starting to nod?

zzzzzzzzzzzzzzz
robjame is offline  
Aug 29th, 2007, 01:06 PM
  #56  
ira
 
Join Date: Jan 2003
Posts: 74,159
>Why are my eyes glassing over and I'm starting to nod?

You have a very short attention span?

Do you often have this problem of falling asleep during important discussions? (It must be important or you wouldn't have bothered to read it and post.)

Have you sought professional help, rob?



ira is offline  

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