American Airlines/Swiss Air
Dec 29th, 2005, 04:27 AM
#1
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American Airlines/Swiss Air
We purchased tickets on AA.com in November for our upcominig trip to Switzerland in May 2006. Our itinerary consisted of an American Eagle flight from RDU to BOS, then Swiss to Zurich. Same deal on the return. I decided to check my reservations online yesterday (we've already received the paper tickets). There was a message that our schedule had been changed. American included an extra stop in London before Zurich, and on the return ZRH-JFK-BOS-RDU. The only leg of the journey that involved Swiss Air was the hop from London to Zurich. The whole reason we booked online thru AA.com was to use Swiss for a direct flight into Zurich. While speaking with a rude ticket agent on the phone, I was informed that Swiss is no longer a codeshare partner with American. They will refund our tickets at full price. So back to the drawing board. We're probably going to book through Travelocity now.
So my advice is to always check your reservations online. The airlines can make a change without informing you. If you have a ticket through American that includes a Swiss flight, you may want to call to confirm.
So my advice is to always check your reservations online. The airlines can make a change without informing you. If you have a ticket through American that includes a Swiss flight, you may want to call to confirm.
Dec 29th, 2005, 07:38 AM
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I'm not sure - it may have something to do with Lufthansa taking over Swiss, and the codeshare partners changing. In any event, I've rebooked tickets thru Expedia for the same price - RDU- JFK on Delta Comair, JFK-ZRH on Swiss, ZRH-BOS on Swiss, then BOS-RDU on AA Eagle. So all is well!
Dec 29th, 2005, 08:43 AM
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For future reference, on the AA website , you can sign up for Flight Information Notifications, either by email or postal service. I've been notified of time and service changes as they are made .They even send gate info up to 6 hours before your flight.
I'm an Advantage member but I don't think that is required.
I'm an Advantage member but I don't think that is required.
Dec 29th, 2005, 03:52 PM
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I have my profile set up on AA.com and neither they nor British Air informed me that my flight from Rome to London had been canceled. It was on British. I had to scramble to get flights from Rome to Zurich then using Swiss to get home.
