jacketwatch

I just submitted and on line survey for our NCL cruise and for the most part it was pretty good though I did mention a few problems we had. I was expecting no more than a call back or an email response. Well to my surprise I got a response just now and they offered me a $300.00 OBC!! WOW!

di2315

Wouldn't it be wonderful if all companies responded so positively!

That's a win-win . . . you are a happy customer, and NCL has a good chance of enticing you on board again. Di

Rhea58

Interesting - maybe it has something to do with the new president. Have taken quite a few NCL cruises, submitted the survey and have received nada!

jacketwatch

We once had a major issue with Celebrity and I contacted them post cruise about compensation. I was thinking about $100.00. Well the guy I spoke to acted like it was coming out of his own pocket and said "we don't do that." Well I persisted and he finally offered a free meal at one of their speciality restaurants and it was for one. He said , Ok for two. Not being satisfied with that or the way he acted I pushed it up the ladder and eventually spoke to his boss. She was aghast as his reply and said that they always do some form of compensation when there is a problem. She upped the offer to $240.00 OBC which was more than fair IMHO. The difference here is that I did not ask for anything form NCL and noted that we were very pleased over all. I mentioned a few things, especially about smoking on the pool deck which I think should be banned but was amazed they offered anything, that it was so swift and so generous.

jacketwatch

Yes di2315 it is a win-win and gestures like this go a long way to nurture customers to use their product.

Rhea: Maybe it is. However they are now charging a $7.95 fee for room service with the exception of the con. brkfst. They also just started a policy may 6 that no food can leave the restaurants. I have always done that before and so many others have too. I sometimes bring breakfast for the cafe to our room.

tch912

Jacketwatch, that's great because I usually spend less than $300 on board. Wow, you can no longer bring food from the dining room. I usually bring Fruit Loops and Honeynut Cheerios to take with me when I am in port because my glucose levels drop.

jacketwatch

Just put it in your checked luggage. Should be ok.

$300.00 can be significantly chewed up by the daily tip fees. On our cruise just finished I prepaid those and chose not to get an Internet package and as we are not drinkers and had $245.00 OBC to start with our total expenditures were $65.00. .

Rhea58

Jacketwatch: I know about all the new charges as I follow Cruise Critic where some folks have posted that they have
been bringing food back to their cabin but I suspect the staff will probably curtail this.

jacketwatch

Well now NCl got the message. They stopped this policy of not allowing food to be brought back to cabins.

Dayenu

They stopped? Good! So many people are against it.

Just imagine a diabetic, or a small child needing snacks. Or just a lazy woman like myself who sends her husband to fetch coffee

They didn't just disallowed taking food to the cabin, they also charged something like $8 for room service, any time.

jacketwatch

Supposedly some big exec saw dishes in the hallways so decided to begin this policy to prevent this cluttered look. Then the protests began so they decided to reverse this policy.

The only time the new service charge is not in effect for room service is for the continental breakfast. Otherwise its $7.95 which is rather huge. I mean to go from 0 to that is extreme. And what if someone is ill and can't keave the cabin.

Its odd that NCL was so generous with their gesture to me but so penny pinching in other ways. They don't even put a chocolate on your pillow until your second cruise with them.