Go Back  Fodor's Travel Talk Forums > Travel Topics > Cruises
Reload this Page >

MSC Cruise-Guaranteed Cabins means Changing Cabins Mid-cruise

MSC Cruise-Guaranteed Cabins means Changing Cabins Mid-cruise

Old Feb 15th, 2013, 05:21 PM
  #1  
Original Poster
 
Join Date: Feb 2013
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
MSC Cruise-Guaranteed Cabins means Changing Cabins Mid-cruise

I booked a guaranteed cabin with MSC cruise line because there was only one cabin left in the back and I thought I couldn't do any worse. I was wrong! Two weeks before the cruise, I found out we would have to switch cabins right in the middle of the cruise. MSC has people getting on and off at every port so they want to keep all cabins full. I called my MSC cruise consultant and said their online booking system was showing a cabin available in the same category. He said he could not book it for me but would email Naples, Italy to see if they would. They did not and we were forced to move right in the middle of the cruise at a tiny island in the Atlantic. We had to pack up everything and take all our valuables on the excursion for the day. The employees on the ship said it was common and "standard procedure" for people to change cabins during their cruise. They even have a form letter that was placed on my bed remining me we had to move. I wish I would have known about this before I booked since we only saved a few dollars.
Cruisemom24 is offline  
Old Feb 15th, 2013, 08:11 PM
  #2  
 
Join Date: Mar 2007
Posts: 12,005
Likes: 0
Received 0 Likes on 0 Posts
That is crazy, and how does that happen? I've never been on MSC, so never heard of that before. I'm glad you told us about it.

Even if you did have to change (which I sure do not understand), why not just pack up and the stewards move your things to the new cabin while you went out for the day?
Sassafrass is online now  
Old Feb 15th, 2013, 08:28 PM
  #3  
 
Join Date: Feb 2013
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
It's indeed a disappointing approach taken by MSC. Did they give you a higher graded cabin for the first few day and later "returned" you to the cabin you paid for?

Usually the cabin steward will do the luggage transfer for you, if the drawer is identical in both cabins, they may even help you to swap drawers. But, still a hassle.
sthelder is offline  
Old Feb 16th, 2013, 02:30 AM
  #4  
 
Join Date: Feb 2013
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
Doesn't sound good at all. Also when booking a cabin number with MSC, this can also change not usual but can happen and is part of the t&c's.

We have some interesting stories on our blog please visit http://www.about2cruise.co.uk/blog/
dannyboya2c is offline  
Old Feb 16th, 2013, 04:57 AM
  #5  
Original Poster
 
Join Date: Feb 2013
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
I had booked an inside guaranteed cabin and both cabins were inside cabins. The cabin steward told us to pack up everything and leave the suitcases outside in the hallway before we left the ship for the day. When we originally checked in, we were told that the cabin would be ours for the entire cruise (11 nights) but three days later, the letter was left on our bed telling us we had to move. It was obvious that nobody in the customer service area had any authority to do anything. The one cabin that did show up online a week before the cruise was now double what I had paid and I was unwilling to double my cost. However if I had booked the original one available cabin, I would have only paid a few dollars more. I just don't want anyone to make the same mistake I did.
Cruisemom24 is offline  
Old Feb 16th, 2013, 06:47 AM
  #6  
 
Join Date: Jul 2003
Posts: 10,559
Likes: 0
Received 0 Likes on 0 Posts
I dont agree with this practice at all. In my 10 cruises I have never heard of this B4 and have never heard anyone mention such a practice so if is is "standard procedure" as stated by the crew member then either he is lying or God forbid if it is common then yet another reason for me to never consider MSC.

Some yrs. ago there was a big story about a family who booked a dream Med vacation on MSC and it was actually a family reunion trip. MSC cancelled them to book a larger group and apparently at a higher price and this despite the fact that they had booked airfare and accomodations and offered no recompense at all. Well I suppose MSC treats passengers like they do their other business which is shipping goods on freighters. Again, never MSC for me.

So sorry to hear this.
jacketwatch is offline  
Old Feb 16th, 2013, 12:06 PM
  #7  
 
Join Date: Sep 2008
Posts: 462
Likes: 0
Received 0 Likes on 0 Posts
I've never cruised with MSC, so my impression of them is from what others have said or written. A good friend cruised with them 2 yrs. ago, and her experience was so bad that she has vowed never to cruise again. Changing cabins in the middle of a cruise is something I've never heard of until now. I think it's unreasonable for you to have had to do such a thing.
1965 is offline  
Related Topics
Thread
Original Poster
Forum
Replies
Last Post
mrtkarabatur
Cruises
7
Jan 10th, 2016 01:10 PM
pics
Cruises
11
Jan 19th, 2006 10:54 AM
India
Cruises
4
Jan 16th, 2004 11:06 PM
Sherri
Cruises
7
Oct 5th, 2002 12:31 AM
Jaki
Cruises
8
Aug 14th, 2002 07:26 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On


Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Do Not Sell or Share My Personal Information -