Has anyone used this agency?

Aug 8th, 2011, 07:06 AM
  #1  
Original Poster
 
Join Date: Jan 2003
Posts: 86
Has anyone used this agency?

I received the lowest quote on CruiseCompete from BonTour Travel. I have taken many cruises & always booked with agencies I've dealt with previously. However, since the prices of cruises seem to have gone up quite a bit this year, I'm looking to save some $.
I would appreciate your feedback if you have dealt with this company before. They are located in CA
Marcia is offline  
Aug 8th, 2011, 10:24 AM
  #2  
 
Join Date: Jun 2003
Posts: 651
These quotes usually have user reviews of the agencies in them. I've found this to be a good source. But you can also contact CruiseCompete directly and ask them. I did this once about an agency and got a response directly from the CEO that really helped my comfort level.
triathlete is offline  
Aug 8th, 2011, 11:54 AM
  #3  
 
Join Date: Feb 2009
Posts: 19,814
I would call the cruise line directly and ask about this travel agency, how long have they dealt with them, any complaints.

Also check BBB (better business bureau) website.
Dayenu is offline  
Aug 8th, 2011, 01:29 PM
  #4  
 
Join Date: Jun 2008
Posts: 12,269
have seen good reviews on the boards not used them personally

Recent great experience personally with priceline.com

vacationstogo.com saved up to 70% $400 on a Carib Balcony

$299 on a Italy Greece cruise out of Venice...

so might shop around a bit...
qwovadis is offline  
Aug 9th, 2011, 06:51 AM
  #5  
 
Join Date: Jun 2003
Posts: 651
Dayenu has a good point (as usual). The BBB web site is: http://www.bbb.org

Not all agencies will be listed, though, as some are "outside agents"--essentially individuals working through a larger "host" agency. Some of the best service I've had has been from people working in this mode. I would say that no BBB listing wouldn't cause me to not do business with someone, but a bad rating certainly would.
triathlete is offline  
Aug 12th, 2011, 01:01 PM
  #6  
 
Join Date: Sep 2007
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If BBB shows nothing, it just means that they have not received any complaints. It is not an endorsement or means they are good. It just means unknown. A lot of unscrupulous operators keep changing the compnay names so BBB don't caught on. I alsways tries to use a local agent that I can meet face to face.
Eschew is offline  

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