Go Back  Fodor's Travel Talk Forums > Travel Topics > Cruises
Reload this Page >

Does anyone know what happened to Cruise Value Center?

Does anyone know what happened to Cruise Value Center?

Nov 27th, 2008, 01:50 PM
  #1  
Original Poster
 
Join Date: Jun 2004
Posts: 2,220
Does anyone know what happened to Cruise Value Center?

We'd always used them to book our cruises-- found them very reliable and less expensive than any other discounter. Am curious to know what happened to this outfit.
poss is offline  
Nov 28th, 2008, 03:27 AM
  #2  
 
Join Date: Jul 2003
Posts: 9,465
I don't know of any details but they went out of business.
jacketwatch is offline  
Nov 30th, 2008, 07:33 AM
  #3  
 
Join Date: Jul 2005
Posts: 815
They went belly-up. Blame the economy, maybe. Many agents didn't know ahead of time. We followed ours to a new agency and transferred our booking over.
NGail is offline  
Nov 30th, 2008, 10:38 AM
  #4  
Original Poster
 
Join Date: Jun 2004
Posts: 2,220
I'm wondering how to contact my agent there. I liked her. Are you allowed to post that kind of info here-- e.g. what the new agency is? Thanks for responses.
poss is offline  
Nov 30th, 2008, 01:16 PM
  #5  
 
Join Date: Oct 2006
Posts: 309
My TA was working for Cruise Value Center and now he is with Cruise.com. He told me many agents moved over there, may be your one too. If you post her name, I'll ask him to check if she's there.
spurs is offline  
Dec 1st, 2008, 05:55 AM
  #6  
Original Poster
 
Join Date: Jun 2004
Posts: 2,220
Thanks for the suggestion. Her name is Sharon Parchment. I called cruise.com and she's not listed. I suppose there are any number of discounters out there (tho who knows for how long they'll be in business).
poss is offline  
Dec 1st, 2008, 12:20 PM
  #7  
 
Join Date: Apr 2003
Posts: 19,419
Try advanced Google, maybe she has her own website, or her name is listed somewhere?
FainaAgain is offline  
Dec 2nd, 2008, 06:32 AM
  #8  
 
Join Date: Apr 2007
Posts: 7,070
Well it seems the new owners were a bunch of crooks. They were accepting the final payments for cruises that were booked by clients but never sent the money to the cruise lines. Thus, the clients now have a cruise that is NOT payed for and the money is gone into the pocket of the new owners. It sounds like criminal charges are likely and the shafted clients are on the hook to work with their credit card companies to get this resolved. Of course any clients that paid with real cash have larger problems.

The founder had sold it last year and at that time it was a solid company with revenues in 40+ million range.

This information was all included in a lengthy article in a travel trade magazine just the other day.
Reisender is offline  
Dec 2nd, 2008, 07:43 AM
  #9  
Original Poster
 
Join Date: Jun 2004
Posts: 2,220
wow! that's an awful and amazing story. Can you tell me, please, how to read the full article.
poss is offline  
Dec 2nd, 2008, 03:51 PM
  #10  
 
Join Date: Oct 2006
Posts: 309
poss,
Was Sharon outside or inside agent for CVC?
spurs is offline  
Dec 3rd, 2008, 01:55 PM
  #11  
Original Poster
 
Join Date: Jun 2004
Posts: 2,220
Not sure what the terms "outside" and "inside" mean.
poss is offline  
Dec 3rd, 2008, 03:47 PM
  #12  
 
Join Date: Oct 2006
Posts: 309
Inside agent is direct employee who works in agency facilities, and outside is a contractor or affiliate who can be located anywhere.
spurs is offline  
Dec 4th, 2008, 02:21 PM
  #13  
Original Poster
 
Join Date: Jun 2004
Posts: 2,220
thanks-- Sharon is (was!) inside.
poss is offline  
Dec 17th, 2008, 10:50 AM
  #14  
 
Join Date: Dec 2008
Posts: 1
I'm one of the unfortunate people who paid Cruise Value Center for my upcoming cruise - with a check - and they never forwarded my money to the cruise lines... They cashed my check on 10/13 and went out of business on 11/11, according to the internet stories I've seen.

As far as I can tell, I've got no recourse, and I can't find anyone that is willing to tell me what to do to get my money back...

If anyone has any information, I'd LOVE to hear from you. (michelenor at roadrunner dot com) I'm scouring the internet looking for a class action lawsuit or something.. and in the meantime, trying to figure out how to pay for my cruise for a second time.. The cruise line has not been helpful at all.
michelenorton is offline  
Dec 18th, 2008, 10:54 AM
  #15  
 
Join Date: Jul 2003
Posts: 9,465
I wish I could help with your situation but can't. However thru www.insuremytrip.com I was able to get insurance with Amer. Express which covred bankruptcy with the agency/TA. Also try using your credit card next time. Thats always better than a check. Good luck.
jacketwatch is offline  
Dec 18th, 2008, 01:41 PM
  #16  
 
Join Date: Feb 2003
Posts: 451
Michele,
I would file a complaint with the Attorney General's Office and the Dept. of Consumer Affairs.
Maybe one of them could help you.You can file right online.
Good Luck
Debden is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy -

FODOR'S VIDEO

All times are GMT -8. The time now is 12:39 AM.