Go Back  Fodor's Travel Talk Forums > Destinations > Caribbean Islands
Reload this Page >

First lesson,small hotels are not on real time as far as booking (Ku)

First lesson,small hotels are not on real time as far as booking (Ku)

Aug 28th, 2007, 04:31 PM
  #1  
Original Poster
 
Join Date: Nov 2003
Posts: 388
First lesson,small hotels are not on real time as far as booking (Ku)

I just learned the hard way that small hotels website's are not necessarily on real time. I checked Ku's (Angulla) website, confirmed availability, booked flight, and then booked hotel only to recieve an email the next day saying hotel is booked. After many calls, I finally learned that it's not easy for them to keep the system current due to constant changes. On a positive note, the manager has been the most apologetic and accomadating and is doing everything in her power to help rearrange my trip since I have my heart set on staying at the Ku. Now I know to verify reservations before booking the flight.
absolutkz is offline  
Aug 28th, 2007, 04:43 PM
  #2  
 
Join Date: Feb 2003
Posts: 546
Shoal Bay Villas is RIGHT next door (spittin' distance) -- same beach; same air; same ambiance. Also a very loyal following.
MaryD is offline  
Aug 28th, 2007, 04:54 PM
  #3  
 
Join Date: Nov 2005
Posts: 1,567
That's really disappointing. I hope you find something else that works for you. Your post reminded me of an old one:
http://www.fodors.com/forums/threads...5&tid=34884850

caribtraveler is offline  
Aug 28th, 2007, 05:09 PM
  #4  
Original Poster
 
Join Date: Nov 2003
Posts: 388
Fortunately I'm flexible, so they are paying for the fee to change the flights. I looked up Shoal Bay Villas and they were $35 more a night, which isn't much, but over 5 nights plus the taxes.... I understand where they're coming from (though the first girl couldn't explain that), but on the other hand it says "book now" not "inquire for availability and we'll get back to you". Oh well, I only mentioned because as much as I've gone thru the posts, I haven't seen this advice. I forgot about the link above, but she didn't say why, now I can only guess it's the same reason.
absolutkz is offline  
Aug 28th, 2007, 10:04 PM
  #5  
 
Join Date: Jan 2005
Posts: 5,801
I'm sorry to say this - but if they accept your booking (by whatever method) they should honor it for the dates you have booked without you having to make "many calls"

If they can't work with internet bookings then they should even try - It sounds like someone messed up and they are trying to cover themselves, I hope they are usually more organised.

It's very nice that they are paying for the flight changes since that wasn't your fault.

I'm sure you'll have a good time
alya is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy -

FODOR'S VIDEO

All times are GMT -8. The time now is 08:31 AM.