laurenanne

THANKS! That is super helpful because we were booking our tickets tonight and actually had the same problem with using a credit card on the website, so we didn't yet book the Bali leg, only the Krabi portion. There is a later flight at 7pm- we almost bought the 5pm, but the site was messed up, so we couldn't. Glad I got on here and read this tonight!! So, the recommendation is to buy the 7pm flight, to be on the safe side- that allows 4 hours?

Hanuman

Laurenanne,

If it's not too late - you can book a direct flight from Bangkok to Bali on Air Asia. FD 3677 fly direct to Denpasar departing at 06.15 arriving at 11.30.

Smeagol

Laurrenanne. can i ask how you got round the CC issue?
I have spoken with Mastercard and they say there are no restrictions on my card....

Tbull

I have experienced the exact same problem concluding a reservation, and have tried different credit cards. Tried communicating with the airline via their blog messaging route (since they don't seem to have a way of directly communicating with the airline), but no response. Any solution would be appreciated.

rhkkmk

try a telephone call directly to them in bangkok???

MickSalas

Apparently they don't take American credit cards... this happened to me when I was trying to purchase a flight from Singapore to Jakarta and I had to pay full price in cash at the ticket counter at the airport. That's when a manager (?) told me that they were trying to fix that problem...

And right now Im trying to organize a flight to China and STILL not be able to use my card. I wonder how much business they have lost because of this???

I'm FRUSTRATED beyond belief!

MickSalas

Oh and just to clarify... calling them will not work either. It got denied over the phone as well (not to mention my cards (multiple cards!) were denied even in the Singapore airport counter!!

kmkrnn

Bob just bought 3 segments on AA using an american Mastercard for their sale and had no problems. The tickets are for June 2010. In the past we have ahd some issues, but today it all went thru fine. No rhym nor reason.

Smeagol

Finally i have managed to book these flights!!! used exactly the same credit card and it went through this time... who knows why but the delay booking has costs me about £30... oh well am just glad i was able to book at last.

llofford

hi!!

i'm having issues trying to book with air asia online. i've called my credit card company and they have put an authorization on my card to accept charges made on the website, but my card gets getting "regrettably declined". i noticed that you can't put a united state in the dropdown menu for the billing information. i'm wondering if that's the problem? has anyone been able to book online with an american credit card? and if so, how did you do it?

mohan

I booked air asia with my visa card with no problem. It went through the first time. I am in the US so are some people on this forum. Try again.

Calligraphy

I just booked three tickets on airasia using my visa usa issued credit card without problems. I live in newyork.

Smeagol

LLoford - try again, as i stated in my post i had the smae issue tried several times wouldnt go thru. Tried again about 3 weeks later and Bingo tickets bought!!

Duck

Both my Visa cards did not go through and then I tried my American Express. No problem with both my bookings. Saved me a bundle. I live in Oregon.

rhkkmk

duck--this is from 2009

Hanuman

Well Duck is from 2006 which makes him ahead of his time!