asiarooms.com vs others (Hong Kong)

Apr 17th, 2005, 08:29 PM
  #1  
Original Poster
 
Join Date: Apr 2005
Posts: 11
asiarooms.com vs others (Hong Kong)

I've been quoted significantly better rates through asiarooms.com for hotels in Kowloon compared with other reservation websites. Anyone have any comments on this site? You know the saying "if it sounds too good to be true..." Thanks
mikesal3731 is offline  
Apr 17th, 2005, 09:26 PM
  #2  
 
Join Date: Feb 2003
Posts: 1,638
I used asiarooms for Hotel Tristar in Singapore in Feb. We flew in at 3.30 am and wanted a "crashpad" for a few hours. The website and the hotel were both great. No problems with asiarooms' booking service, credit card security, followup etc. Go ahead and save some bucks!
Lyndie is offline  
Sep 23rd, 2005, 02:31 PM
  #3  
 
Join Date: Sep 2005
Posts: 7
Having lots of problems with asiarooms.com.....cancelled a reservation abiding by the terms and conditions, however, still waiting for the $664 refund. Made several attempts via e-mail and calls to the 24 hr help desk. STILL WAITING. Most likely will file a fraudulent report
jmadison is offline  
Sep 23rd, 2005, 04:02 PM
  #4  
 
Join Date: Jan 2003
Posts: 6,892
It is not "fraud" it is a dispute. Fraud is when someone steals your cc number and makes a charge to your account.
Craig is offline  
Sep 23rd, 2005, 05:58 PM
  #5  
 
Join Date: Jan 2003
Posts: 28,925
jmadison...how long have you waited since you notified them of your cancellation....what is the reason for the cancellation?? that would give us a clearer picture as well....sorry to be so personal about the reason but it adds to the validity...
rhkkmk is offline  
Sep 23rd, 2005, 06:08 PM
  #6  
 
Join Date: Feb 2004
Posts: 5,034
Agree with rhkkmk...asiarooms.com FAQ says that refunds take from between 15 and 45 days to post to your credit card account, after they have processed it in their office. Have you been waiting for over 45 days?
KimJapan is offline  
Sep 24th, 2005, 10:46 PM
  #7  
 
Join Date: Sep 2005
Posts: 7
Yes, it has exceeded 45 days. I have abided by the terms and conditions re: cancellations and am due a 100% refund minus $15 US cancellation fee. In regards to the fraud versus dispute. Asia.com has responded and confirmed with me (via e-mail & phone) that I am due that refund amount....so there is no dispute that I am owed that money. Asiarooms.com has just not delivered what was promised. That to me is fraud.....not a dispute.
jmadison is offline  
Sep 25th, 2005, 12:48 AM
  #8  
 
Join Date: Feb 2004
Posts: 5,034
Thank you for providing those details. Your experience is unfortunate...$664.00 is a lot of money, and you are not the only one who I've heard of having trouble with refunds. Sometimes trip plans change, for whatever reason, and it shouldn't be work to get your money back when it is due to you. I do hope, for the sake of others who like to use aisiarooms.com, that your case is not the norm.
KimJapan is offline  
Sep 26th, 2005, 06:57 PM
  #9  
 
Join Date: Sep 2005
Posts: 7
Thanks KimJapan....you must have brought me some good luck. Today, I just received the $664 credit that I've been waiting for from Asiarooms.com. It was quite a relief to find out that Asiarooms.com finally followed thru on their commitment to the client. Unfortunately, the client had to become 'ugly' with them to get resolution. Based on the feedback from others on this board regarding having good experiences with them, I will keep my other reservations active. I just hope that when I arrive in Ho Chi Minh City Vietnam, I have a place to sleep.
jmadison is offline  

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