Help with contacting AA refunds
#1
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Help with contacting AA refunds
I've been trying to get AA to refund a $150 change fee as I made my change within 24 hours, as they said they would not charge when they made the change. It was all noted in my record locator. I've talked to a number of different agents and they all said the same. A few helpful ones tried to connect me to various desks; one said she sent an internal message to the refunds desk.
I tried to call the refunds number but it always switched to voicemail.
I sent AA a message via their online form. It was acknowledged, but I never heard back.
It's been almost a month. They overcharged the fare difference as well initially, but they refunded that overcharge quite quickly.
How can I get them to refund the $150? I'm tired of talking to different agents, explaining the same story over and over. I guess a credit card dispute is now the best way?
Thanks!
I tried to call the refunds number but it always switched to voicemail.
I sent AA a message via their online form. It was acknowledged, but I never heard back.
It's been almost a month. They overcharged the fare difference as well initially, but they refunded that overcharge quite quickly.
How can I get them to refund the $150? I'm tired of talking to different agents, explaining the same story over and over. I guess a credit card dispute is now the best way?
Thanks!
#2
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Sorry I miswrote. The refunds line always disconnected after spewing the standard message that they were too busy and to call back. But of course it never mattered what time I called. I got the same message over and over.
#3
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I suggest you compose a concise letter and send it with return receipt requested to the manager of your choice from this list:
http://www.aa.com/i18n/amrcorp/corpo.../structure.jsp
You might also contact one of the consumer affairs boggers who specialize in air travel such as Christopher Elliott: http://www.elliott.org/
http://www.aa.com/i18n/amrcorp/corpo.../structure.jsp
You might also contact one of the consumer affairs boggers who specialize in air travel such as Christopher Elliott: http://www.elliott.org/
#5
I don't fly AA, but Delta has a Twitter that gets fast response ( http://twitter.com/DeltaAssist ). Have you checked Flyertalk?
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qwovadis
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Dec 3rd, 2011 02:15 PM