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Cathay Pacific traps coach passengers for hours!

Cathay Pacific traps coach passengers for hours!

Mar 2nd, 2007, 06:13 PM
  #1  
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Cathay Pacific traps coach passengers for hours!

We need a Economy Passenger's Bill of Rights on CX!

Here's what happened. CX255 HKG-LHR on Feb28 had some engine problem enroute. It's an 16-year old 747-400. It had to land in Moscow. Then the crew didn't have enough remaining time to get to London, so they had to stop in Helsinki. They were further delayed for de-icing, etc...

What's got the media attention is that while F and C passengers were put on other airlines' flight to London from Moscow and Helsinki, 93 coach passenger were stranded on board. 12 hours in HEL(l).

Of course, you got the same story. Over flowing toilets, lack of everything...

They finally arrived LHR almost 24 hours late.
rkkwan is offline  
Mar 2nd, 2007, 06:38 PM
  #2  
P_M
 
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I just don't get it. In these situations, why can't they let the people of the friggin' plane!!
P_M is offline  
Mar 2nd, 2007, 07:44 PM
  #3  
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Well, I think one major problem is that CX doesn't serve Moscow (not sure which airport it landed at) nor Helsinki. So they don't have local staff to take care of the passengers at each location.
rkkwan is offline  
Mar 7th, 2007, 10:48 AM
  #4  
 
Join Date: Mar 2005
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and how do you deal with pax who need visas to even hang around the airport? not all airports have "transit" areas that are suitable for people to be in.
lerasp is offline  
Mar 7th, 2007, 10:58 AM
  #5  
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lerasp - My point of the post is that airlines treat their different classes of passengers differently. F and C passengers get rebooked on other carries, Y don't.

And Finland is a EU and Schengen country, which Hong Kong SAR citizens don't need a visa for. And I tend to think there will be quite a few other EU and other citizens flying coach as well, who also don't need a visa to enter.

And various airports in the world will have contingency plans to take care of emergencies.

So, that's really a non-issue.
rkkwan is offline  
Mar 17th, 2007, 06:33 PM
  #6  
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To prove that CX doesn't read this bulletin board, or any of the Hong Kong transportation boards where the above incident was publicized, they stranded passengers on a plane for 9.5hr last night at JFK.

http://www.airliners.net/discussions....main/3311643/
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