Guidebooks

Member Reviews

• irish1, from Dublin Ireland
  1/17/08

  We have stayed at this hotel about 15 times now in the past 5-6 years, booking through their web site on-line. We have always enjoyed our stay, and have never had any problems. The rooms are really lovely and the staff are always smiling and eager to do whatever they can to make you stay more enjoyable. Breakfast is good and the restaurant food excellent.Lovely bar to relax in after dinner.

  Ratings details: Room: 5 | Atmosphere: 5 | Service: 5 | Value: 5
• sofia007, from Belgium
  1/28/07

  We booked 2 rooms through the Marriott.com website 2 weeks prior to our stay 27/01/2007. We arrived at the hotel at 3:00 pm, the reception staff have our reservation in their system but informed us that the rooms were not ready yet and that we had to come back later. We left our luggage at the reception and when we came back later they told us that the hotel was OVERBOOKED and that they had NO ROOMS. They clearly must have given our rooms away to other customers at a higher rate as one of the rooms we had booked was at a promotional rate. The solution proposed by the hotel management is a bigger room in another hotel in Brussels EU district, an area which is absolutely dead on weekends. Apart from a taxi fare to the other hotel, no other compensation was offered (not even free breakfast). The hotel manager said all we could do was send a formal complaint to Mr Marriott. This is unacceptable for a 5 star hotel.
  So beware of OVERBOOKINGS at Marriott Brussels, even when you booked through their website weeks in advance and check-in at 3:00 pm they may send you off to another hotel in a dead area and make it sound like you're getting a great deal !!!

  Ratings details: Room: 1 | Atmosphere: 1 | Service: 1 | Value: 1