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ZTL in Lucca - can I contest this?

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Driving a rental car in Lucca last October, trying to find a parking space, we accidentally took a wrong turn and before I knew it, we had entered a ZTL. We immediately did a U-turn to get out of there and hoped we would not get a ticket.

I guess the ZTL cameras don't care whether you stayed in the ZTL illicitly for 15 seconds or 15 hours, because just today I got a letter from Hertz. They charged my card 35 EUR (+ 21% VAT) to "cover costs incurred in providing the driver name and address information to the relevant authority in Italy". So...

- does this mean I should be expecting a separate letter identifying how much the actual charge for violating the ZTL is?

- does anyone believe it really should cost 35 EUR as an administrative fee for this? It's not like someone at Hertz was rifling through filing cabinets to look for this. A couple of keystrokes on their computer is worth EUR? Really? Is this negotiable? And if so, who do I negotiate with...Hertz Italy or Hertz USA?

- if asked, will the credit card agency help me fight this ticket? I suspect the answer is no (maybe because they're getting 35 EUR with a ridiculous profit margin attached), and that the rental car agreement probably has language to this effect, so really I'm just wondering whether anyone has tried to fight one of these and succeeded. In my case, I was not staying at a hotel in Lucca and cannot even try the 'our hotel authorized us' explanation here. It was just me accidentally making that left at Albuquerque...

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