Something good to say about volareweb.com
#1
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Join Date: Jan 2003
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Something good to say about volareweb.com
Everyone (self included) tends to be quick to post info when a business or someone screws us over so I'm happy to be able to tell you about something nice a company did. Volareweb.com, despite stating in print all over their website and their e-tickets that their tickets are non-refundable, just refunded my tickets. In February I had booked flights from Venice to Prague and Prague to Milan for my trip next July. Then a couple of weeks ago I got an email from them saying there was a schedule change. My daytime flights had been changed and now one was arriving after 10pm and the other at 2am! There was no way I could work around those times - no public transportation to my hotels, one of the hotels not having check-in after 8pm, etc. I was annoyed but figured that's what you get when you buy cheap tickets and assumed I was out the money. Well, I called them anyway and they very nicely told me they were sorry about the change and they would refund my money. Since I've never actually flown with them I can't speak to the rest of their service, but I will certainly check them out first the next time I need flights on a route they fly.
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Join Date: Jan 2003
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At least they know about goodwill. It's too bad the major airlines don't have this policy. I think some do have a refund policy for death or sickness of a family member but only for certain tickets.