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Florence Italy, ZTL fine - advice on how to handle

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We rented a car from Maggiore in Florence Italy, Sept 10-11. We received a 30 euro on our credit card recently (administrative fee) and upon contacting Maggiore we were told this was a fee that was passed to them for a citation we incurred on our car rental.
We did find out that the citation was at a time when we were actually driving to the Excelsior parking garage (which Maggiore recommended). We are pretty sure the fine is related to driving in a ZTL, which we thoroughly researched before our trip, but somehow we must have driven through one on the way to the garage.

Here's the question.
When we got to the garage we told them we wanted to pay the 1 euro extra so that our license plate was reported to the local police municipality. We were told "ok" not to worry about it, so we thought, ok, this is how they do things and we didn't worry about it.

So now I'm certain our plates were never reported and we'll likely have a big fine. I don't have a receipt for that parking at this late date so am I totally screwed? Can I tell my story to the municipality in hopes they will believe we made an effort to take care of this?

Thanks

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