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South"worst" - yet again it disappoints.

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Against my better judgment I booked a round-trip flight on Southwest for my elderly mother for her visit with friends in Destin, Florida. Her itinerary included a connection in Baltimore.

To make a long story somewhat short, the Southworst website said her flight into Florida was on time, right up to the arrival, when in reality it had not taken off from Baltimore. When my mother's friends arrived at the airport for the pick-up, the monitors in the airport said "on time." The Southworst personnel had no idea what was going on. Finally my mom's friends were informed that the flight was 2 hours late.

No emails, no text messages, and an inaccurate flight status on the website. Unacceptable.

I pity the travelers who must rely on Southworst due to a lack of options, and I will endeavor to avoid it whenever possible in the future.

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