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Norwegian Air Shuttle

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My experience with NAS has compelled me to share with others to give them the information I wish I had before making the ticket purchase.

1. Norwegian Air Shuttle (NAS) is not the same kind of airlines most of us are accustomed to. It's a "discounted" kind of airlines that resembles more of a K-Mart kind of service.

2. NAS does not have its own employees at any airport in the world except at OSL, as far as ground crew and customer service are concerned. This means you'd be served by contracted staff who have very interests -if any- in providing high quality service or even care about the company's image. They get paid minimum and provide the minimum service accordingly.

3. Customer service doesn't really exist, despite the company's claim. It's a real waste of time trying to get a sensible or responsible response from NAS. The closest to a response from NAS is a computer-generated response that tells you they've received your email. If and when you actually get to speak with the so-called customer relations department, you'll quickly find out about their incredible incompetency and inability to process any thing you have to say intelligently.

In short, Norwegian airlines is more like a dysfunctional Greyhound bus service in the US, but only with worse management. It looks like NAS is run by a bunch of Nazi wannabes whose greed governs their business model.

I would spend more money flying with a real airlines!

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