Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Flying 3 days post knee surgery
  2. 2 Cheap flights to Europe from Pittsburg
  3. 3 Medication Sleep Aid for 30+ Hours Travel
  4. 4 How to figure out the cost of a trip when purchasing insurance.
  5. 5 Airtreks and Bootsnall
  6. 6 Consolidators for Biz Class - has any one used one?
  7. 7 Miami International Airport
  8. 8 Trip Report T4 (AA) remodel at LAX
  9. 9 What should I know about flying Southwest?
  10. 10 Complimentary upgrades on Delta with companion
  11. 11 Question on checkin for international
  12. 12 travelling with ensure
  13. 13 BA not to fly to serve anymore.
  14. 14 Connection time
  15. 15 Flight from Athens to Santorini?
  16. 16 Connecting in Toronto for return to US
  17. 17 Award travel and fees
  18. 18 Arlanda connecting flight Intl to oslo Customs??
  19. 19 PHL layover
  20. 20 Is there a best day to book an international flight? a best day to fly?
  21. 21 searching for flights on Kayak
  22. 22 PHL-CDG airline change with checked bags (less than 2 hrs) HELP!!!
  23. 23 U.K. Registered Traveler vs Fast Track
  24. 24 Booking with airline vs. Orbitz or Priceline
  25. 25 Which site to use (or not) to book airfare
View next 25 » Back to the top

Norwegian Air Shuttle

Jump to last reply

My experience with NAS has compelled me to share with others to give them the information I wish I had before making the ticket purchase.

1. Norwegian Air Shuttle (NAS) is not the same kind of airlines most of us are accustomed to. It's a "discounted" kind of airlines that resembles more of a K-Mart kind of service.

2. NAS does not have its own employees at any airport in the world except at OSL, as far as ground crew and customer service are concerned. This means you'd be served by contracted staff who have very interests -if any- in providing high quality service or even care about the company's image. They get paid minimum and provide the minimum service accordingly.

3. Customer service doesn't really exist, despite the company's claim. It's a real waste of time trying to get a sensible or responsible response from NAS. The closest to a response from NAS is a computer-generated response that tells you they've received your email. If and when you actually get to speak with the so-called customer relations department, you'll quickly find out about their incredible incompetency and inability to process any thing you have to say intelligently.

In short, Norwegian airlines is more like a dysfunctional Greyhound bus service in the US, but only with worse management. It looks like NAS is run by a bunch of Nazi wannabes whose greed governs their business model.

I would spend more money flying with a real airlines!

8 Replies |Back to top

Sign in to comment.