Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 IAD connection time of 1 hour 5 minutes for flight to Copenhagen.
  2. 2 Renewal of Global Entry
  3. 3 What should I know about flying Southwest?
  4. 4 More cheap transatlantic flights coming
  5. 5 Complimentary upgrades on Delta with companion
  6. 6 Getting Global entry interview appointment
  7. 7 Do you get miles with upgraded Econ. fare
  8. 8 UA New (?) Economy Class Fare
  9. 9 Ideas for stop over from MAUI to BOS
  10. 10 Wedding + Honeymoon (Toronto / Sao Paulo / Male)
  11. 11 Documents for E-tickets?
  12. 12 Qantas A380 vs 744 in economy
  13. 13 Miami Airport-clearing customs question
  14. 14 Enough time
  15. 15 Trip Report Flight Review – Vancouver to Hong Kong – Air Canada – Business Class
  16. 16 American Airines - Bad plane going; No plane coming back
  17. 17 Fare searches with flexible dates.
  18. 18 BA economy premiun seats
  19. 19 BA not to fly to serve anymore.
  20. 20 JFK Time Between Terminals?
  21. 21 British Airways headphones/earbuds
  22. 22 Book inter-Europe as part of open-jaw?
  23. 23 Which site to use (or not) to book airfare
  24. 24 Voice calls during flights?
  25. 25 Flying through Istanbul onto Montenego-Safety?
View next 25 » Back to the top

Norwegian Air Shuttle

Jump to last reply

My experience with NAS has compelled me to share with others to give them the information I wish I had before making the ticket purchase.

1. Norwegian Air Shuttle (NAS) is not the same kind of airlines most of us are accustomed to. It's a "discounted" kind of airlines that resembles more of a K-Mart kind of service.

2. NAS does not have its own employees at any airport in the world except at OSL, as far as ground crew and customer service are concerned. This means you'd be served by contracted staff who have very interests -if any- in providing high quality service or even care about the company's image. They get paid minimum and provide the minimum service accordingly.

3. Customer service doesn't really exist, despite the company's claim. It's a real waste of time trying to get a sensible or responsible response from NAS. The closest to a response from NAS is a computer-generated response that tells you they've received your email. If and when you actually get to speak with the so-called customer relations department, you'll quickly find out about their incredible incompetency and inability to process any thing you have to say intelligently.

In short, Norwegian airlines is more like a dysfunctional Greyhound bus service in the US, but only with worse management. It looks like NAS is run by a bunch of Nazi wannabes whose greed governs their business model.

I would spend more money flying with a real airlines!

8 Replies |Back to top

Sign in to comment.

Advertisement