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Check your contract and don't get cancer

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When you buy an airline ticket, you DO enter into a contract. But provisions for compassion and human decency on US Airways? Non-existent.

In January 2014, I booked tickets to Florida for Thanksgiving. In July, I was diagnosed with Stage II Prostate cancer and began 63 radiation treatments in October. I had a doctor’s note that I may be too fatigued to travel and I cancelled the flights. I then tried to get rebooking fees waived in a letter to US Air in December, stating, I did not know I’d get cancer when I booked.

Well, I never heard, went online, attached the cancer diagnosis,as well as a doctor’s note and the online response said: Your ticket expired on January 23, 2015, one year after issue. ..sorry.

Well, YES, there IS the policy. Then again, had I heard in a timely manner, it might have been resolved. My error in not noting the date? Yes. But companies have adjusted their own rules in certain situations of illness.

I have rebooked on US, paying my fare to go to FL in April,as a rare opportunity to see family. I went today for blood work to see if they got the cancer.Paying full price.No credit or fee charge for the $1322, they had. They made their money.

I know it really is discretionary and I the “if we do it for you, we have to do it for everyone" arguments holds little water.. In many instances, Airlines show compassion and good will.I guess they didn't carry that over when they merged with AA.

The fact I paid full price for my upcoming April trip underscores my loyalty to AA/US Airways though I’m rather disappointed.

Tips: get trip insurance, make note of the booking date, don't expect any airline to be compassionate and most of all, don't get cancer.It can ruin your trip.

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