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airfare.com

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Hello
I naively booked a flight on Kayak from Chicago to Rome that used airfare.com. I am pretty worried after seeing the reviews. I know I shouldn't have been so impetuous and done more research, I trusted Kayak a bit too much and was overly excited. I am aware that people usually only take the time to review things if their experiences were negative, so has anybody had any direct experience with airfare.com that wasn't horrible. I already have a ticket number and everything thus for seems normal.
thanks for any help
James

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