Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Trip Report 상품선물거래 선물거래사례 oninve.com
  2. 2 Trip Report 릴게임신천지 ● 연결 :≫vvn67.com≪
  3. 3 Sea-Tac Virgin Atlantic flight
  4. 4 Check your electronics or fly American
  5. 5 How to book YYZ-ZRH-NBO-YYZ ?
  6. 6 what if connecting flight cancels
  7. 7 enough time for this flight?
  8. 8 Qantas FF access to Emirates lounge CDG?
  9. 9 aRound-The-World for less than $/€ 1,200
  10. 10 EasyJet
  11. 11 TSA OR Global Entry
  12. 12 How to figure out the cost of a trip when purchasing insurance.
  13. 13 "This route is pending regulatory approval."
  14. 14 Priority Pass - Worth It?
  15. 15 Medication Sleep Aid for 30+ Hours Travel
  16. 16 U.K. Registered Traveler vs Fast Track
  17. 17 How do you get from terminal 8 to terminal 2 at JFK airport?
  18. 18 Amsterdam flight change
  19. 19 AA FF flights
  20. 20 Consolidators for Biz Class - has any one used one?
  21. 21 Delta/Virgin Atlantic carryon sizes
  22. 22 Ways to stay entertained at Toronto Airport
  23. 23 Compensation after engine fire, 2 day delay
  24. 24 Europe's LCC routes - lots of changes!
  25. 25 Delta or El Al to Israel?
View next 25 » Back to the top

air canada not taking responsibility and not sure where to call

Jump to last reply

Hi,
Not sure if this is the right thread, if not please move it to the correct place.
My bro was travelling from Calgary to beijing and then singapore and was denied boarding due to them saying that he did not have visa. He was going to use the 72 hour visa free visit and already had the flights booked to singapore under the 72 hour limit. Anyways, the manager at yyc named Paula and customer rep there was rude and did not listen or check that this was in fact a policy for china. They said they were busy and just denied him boarding. Another lady in the customer service said they know about the 72 hour visa free, but she can't do anything.

So, he missed the flight and then called ac to rebook, they charged him an extra 500, even though both of the reps on the phone found the 72 hour rule and said its a known rule.

What can he do to get the compesation back, should he have to do a chargeback from the credit card? He lost vacation time, money for this flight, hotels, tour at least $1000.
I don't have twitter or facebook, not sure if that would be the best way to reach them. He tried to ask for a manager or higher up from the phone rep, but she says thats not possible.

Thanks for your help and suggestions.
Steven

16 Replies |Back to top

Sign in to comment.

Advertisement