Nightmare customer service experience in Philly!
Sep 25th, 2006, 11:21 AM
#22
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CChaplin, some crazies manage to thrive in the restaurant business.
True story. Flo, of Flo's Restaurant fame in Murrells Inlet, South Carolina, who is now deceased and her daughter runs the restaurant, was crazier than a loon. She had a reputation for throwing people out of her restaurant.
One evening a bunch of us were eating there and my girlfriend who was finishing up her MFA was showing us her theater exercises by doing the Whale Call and A Chicken Lays An Egg.
This was November and no one was in town. Flo got pissed at us and threw us out of her restaurant.
Now there were at least 16 of us who had dinner and drinks and she just threw us out without paying the bill.
This was normal Flo behavior.
The restaurant is still in business and as far as I know thriving.
True story. Flo, of Flo's Restaurant fame in Murrells Inlet, South Carolina, who is now deceased and her daughter runs the restaurant, was crazier than a loon. She had a reputation for throwing people out of her restaurant.
One evening a bunch of us were eating there and my girlfriend who was finishing up her MFA was showing us her theater exercises by doing the Whale Call and A Chicken Lays An Egg.
This was November and no one was in town. Flo got pissed at us and threw us out of her restaurant.
Now there were at least 16 of us who had dinner and drinks and she just threw us out without paying the bill.
This was normal Flo behavior.
The restaurant is still in business and as far as I know thriving.
Sep 25th, 2006, 11:26 AM
#25
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While I think that there's something behind the scenes here -- meaning that the FAMOUS(ly) irate owner probably had something that was scalding her other than your coffee moment -- I do feel that the kind of behavior you experienced was inexcusable. THere is such a thing as "giving a person the benefit of the doubt" and I do try to believe that the customer is always right." My beliefs would probably become strained under the weight of a very expensive entree or very, very expensive bottle of wine, but in the case of a $1.86 cup of coffee, I'd probably let it slide.
Sorry you missed out on the brotherly love part of Philly.
Sorry you missed out on the brotherly love part of Philly.
Sep 25th, 2006, 11:39 AM
#28
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Philly citizen here. I have to say that the deli owner was out of line yelling at you, ccchaplin. Afterall, you are the customer and the customer is always right in the restuarant biz.
Many restaurants give free coffee/tea/hot chocolate to customers waiting for a table. Heck, even Olive Garden gives customers free wine samples and cheese on busy Friday and Saturday nights. The owner should have let it go, but maybe this lady didn't have any management/people skills.
I never return to restuarants where I am treated badly, no matter how good the food is.
I have never eaten at Famous Deli, by the way.
Many restaurants give free coffee/tea/hot chocolate to customers waiting for a table. Heck, even Olive Garden gives customers free wine samples and cheese on busy Friday and Saturday nights. The owner should have let it go, but maybe this lady didn't have any management/people skills.
I never return to restuarants where I am treated badly, no matter how good the food is.
I have never eaten at Famous Deli, by the way.
Sep 25th, 2006, 11:50 AM
#30
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Because I am skeptical of anyone that uses their first post to trash a restaurant, I called the restaurant.
There is another side to this story. The side of this chaplin causing a scent..screaming at the owner's wife and leaving a tip of two cents.
Customer's came to the support of the restaurant and were glad to see this guy storm out.
It is unfortunate that people like this can so easily tarnish a restaurant's reputation.
There is another side to this story. The side of this chaplin causing a scent..screaming at the owner's wife and leaving a tip of two cents.
Customer's came to the support of the restaurant and were glad to see this guy storm out.
It is unfortunate that people like this can so easily tarnish a restaurant's reputation.
Sep 25th, 2006, 12:09 PM
#37
You know the Famous 4th Street Deli isn't the best place to eat in Philly under any conditions. The service was always a little brusque although it changed hands a year or so ago & I haven't been there since that time.
More importantly, didn't a long-time poster get permanently banned last year for the exact thing that Dick did? That is, call a restaurant in order to allow them to confirm or deny certain statements made about their establishment. Very interesting.
More importantly, didn't a long-time poster get permanently banned last year for the exact thing that Dick did? That is, call a restaurant in order to allow them to confirm or deny certain statements made about their establishment. Very interesting.
Sep 25th, 2006, 12:23 PM
#39
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"Y'all have time to call a restaurant to verify a post?!!! Golly I want your lives...or maybe I don't."
Har. And I want a life where being hassled about a cup of coffee is a "nightmare" and the "worst experience of my life in a restaurant."
Har. And I want a life where being hassled about a cup of coffee is a "nightmare" and the "worst experience of my life in a restaurant."
Sep 25th, 2006, 12:24 PM
#40
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Very good point, Suki. Not only did
Dick claim to commit the same "offense" that got Patrick banned, it sounds like he may not be on the up and up. It was clear to me from one of the earlier posts on this thread that CChaplin is a woman.
GT, I understand your point about the $1.86 adding up. But, on the other hand, that cup of coffee doesn't actually cost the restaurant $1.86. And my feeling is that making a fuss over it is penny wise and pound foolish if it winds up costing them customers.
Dick claim to commit the same "offense" that got Patrick banned, it sounds like he may not be on the up and up. It was clear to me from one of the earlier posts on this thread that CChaplin is a woman.
GT, I understand your point about the $1.86 adding up. But, on the other hand, that cup of coffee doesn't actually cost the restaurant $1.86. And my feeling is that making a fuss over it is penny wise and pound foolish if it winds up costing them customers.
