Limoliner
Jan 7th, 2005 | 07:45 AM
#1
Original Poster
Joined: Sep 2003
Posts: 82
Likes: 0
Limoliner
I reported on another thread on a less that happy trip on LimoLiner Bus service from NYC to Boston (12/23) - A couple of folk asked if I would detail my complaints.
Trip 5.30 Limo-liner to Boston
I had booked Amtrak but on learning that you cannot get allocated seating (and as I was travelling with my elderly parents) I was recommended to use Limoliner
My complaints are
The scheduled departure was moved back from 6.15 to 5.30 (which meant we had to re arrange our last day in New York accordingly
But on the day of our journey we learnt from a fellow passenger that you had contacted them to say that the bus would be 1 hour late ( it was over 90 mins late)
No one at the Hilton made any effort to advise passengers on delay/status
(luckily some kind passengers kept us informed)
The doorstaff at the Hilton were rude to my parents telling them that they could not use the front entrance but rather wait round the side door (which is technically one way OUT of the Hotel!) Whilst this is perhap not under limoliners remit they do advertise to wait in the Hotel till called!
On Board There was no toilet facility - no hot drinks (travelling for 4 hours with elderly parents the lack of Toilet facilities is a MAJOR problem
We did make a stop at a run down McDonald's- where my mother (who suffers from Arthritis) had to walk in the rain to the rest room!
We were delayed at Framingham as the bus could not park due to a function being held at the hotel (don't the buses have radio so that someone could advise them of this?)
I understand from a fellow passenger that when she travelled with Limoliner before there were no toilets facilities for the same reason! she was giving you a second chance which I think they blew!
All in all not the civilised travelling that Mr McCann boasts of on the web site
I understand delays - I understand technical faults - but all in all this service was exceptionally bad - as the company did not simply seem to care - an explained delay can help sooth the savage beast!
FYI I deatiled the above to Limoliner on my return advising them that I would be posting a message on here and would they wish to comment - no reply - no we will get back to you nothing!
This is one journey out of many - but I do feel (and taking what others on board said) hopefully others have had a better expirience!
Rgds
John
I am a member of the Foders Forum and feel duty bound (as it was from this forum that I gained the recommendation) to print my findings of my trip - in the nature of being fair (unlike your spoiling a good portion of our last day in New York!) ) I would like to give you the chance to comment on such an abysmal service.
Regards
John A Scahill
Trip 5.30 Limo-liner to Boston
I had booked Amtrak but on learning that you cannot get allocated seating (and as I was travelling with my elderly parents) I was recommended to use Limoliner
My complaints are
The scheduled departure was moved back from 6.15 to 5.30 (which meant we had to re arrange our last day in New York accordingly
But on the day of our journey we learnt from a fellow passenger that you had contacted them to say that the bus would be 1 hour late ( it was over 90 mins late)
No one at the Hilton made any effort to advise passengers on delay/status
(luckily some kind passengers kept us informed)
The doorstaff at the Hilton were rude to my parents telling them that they could not use the front entrance but rather wait round the side door (which is technically one way OUT of the Hotel!) Whilst this is perhap not under limoliners remit they do advertise to wait in the Hotel till called!
On Board There was no toilet facility - no hot drinks (travelling for 4 hours with elderly parents the lack of Toilet facilities is a MAJOR problem
We did make a stop at a run down McDonald's- where my mother (who suffers from Arthritis) had to walk in the rain to the rest room!
We were delayed at Framingham as the bus could not park due to a function being held at the hotel (don't the buses have radio so that someone could advise them of this?)
I understand from a fellow passenger that when she travelled with Limoliner before there were no toilets facilities for the same reason! she was giving you a second chance which I think they blew!
All in all not the civilised travelling that Mr McCann boasts of on the web site
I understand delays - I understand technical faults - but all in all this service was exceptionally bad - as the company did not simply seem to care - an explained delay can help sooth the savage beast!
FYI I deatiled the above to Limoliner on my return advising them that I would be posting a message on here and would they wish to comment - no reply - no we will get back to you nothing!
This is one journey out of many - but I do feel (and taking what others on board said) hopefully others have had a better expirience!
Rgds
John
I am a member of the Foders Forum and feel duty bound (as it was from this forum that I gained the recommendation) to print my findings of my trip - in the nature of being fair (unlike your spoiling a good portion of our last day in New York!) ) I would like to give you the chance to comment on such an abysmal service.
Regards
John A Scahill
Jan 7th, 2005 | 08:49 AM
#2
Joined: Jan 2003
Posts: 9,050
Likes: 0
Good grief, what a shame that you had a bad experience after all the research and effort that you put into planning this trip. It looks like you would have been no worse off taking the Chinatown bus! (They might even have toilets, I've fortunately never had to check.) Worst of all is the attitude.
Jan 7th, 2005 | 10:37 AM
#4
Joined: Sep 2003
Posts: 3,528
Likes: 0
John - thanks for taking the time to post on Limoliner. That bathroom issue is important. The Chinatown bus does have a bathroom and it only costs $20. I've suggested the limoliner to my elderly mom but she has stuck to Amtrack. I'm glad she has!
Jan 8th, 2005 | 09:53 AM
#5
Original Poster
Joined: Sep 2003
Posts: 82
Likes: 0
Im glad that people share my views on the bathroom situation! (I didn't want to sound like a moaner!) I am really disappointed as I thought that they might have at least replied to my email
As I said - we all know things go wrong IMO its how companies act when things do that is important. Just as a footnote the on board person was very helpful and i did feel sorry for her as a lot of folk on board were complaining and (quite rightly) worried about the return trip. Hay Ho!
Maybe if someone from Limoliner - or someone who knows someone would like to comment - as I still feel that it is a great idea (BTW when I am on my own oneday I am really going to have to try a Chinatown bus that everyone goes on about!) perhaps not with the parents!
Have a great week everyone
J
As I said - we all know things go wrong IMO its how companies act when things do that is important. Just as a footnote the on board person was very helpful and i did feel sorry for her as a lot of folk on board were complaining and (quite rightly) worried about the return trip. Hay Ho!
Maybe if someone from Limoliner - or someone who knows someone would like to comment - as I still feel that it is a great idea (BTW when I am on my own oneday I am really going to have to try a Chinatown bus that everyone goes on about!) perhaps not with the parents!
Have a great week everyone
J
