Have others experienced poor service from Apple Vacations? I would never use them again. They messed up our vaction to Cancun. We called to add a day to the vacation we booked on-line and they ended up shifting our dates but not actually adding a day. Not only was our trip shorted by a day, but we were charged $200. I have been trying to get our $200 back but only have been getting the run around. Calls and emails are not responded to. Not sure what to do???

Always interesting when someone posting for the first time choses to trash a commercial organization.

I call troll on this one.

Just one more reason I rely on my trusty Travel Agent!

Sure... There is some sour grapes on my part. Any idea on how to proceed regarding the 200.00 that I'm out?

Have you taken the vacation yet?

Can you cancel and get a full refund?

Fred, I would call and let AV know that you are willing to go on a crusade and trash their reputation on the internet unless they help you rectify this situation to your satisfaction.

If the $200 is on a credit card, you can call them to contest the charge. With the proper documentation of Apple's policies and the incident, you could be successful.

We once had a horrific experience on a white-water raft trip, and I notified Visa the next day. We were able to recover our entire $400 for the disastrous event.
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AMEX will not do anything because we booked the trip over 6 months ago. Has anyone used the BBB or ???

The BBB is useless.

Just a note....I knew another person who had similar problems with Apple. It took them 3 months to get their honeymoon money/issues resolved.

I have always had great experiences with Apple. I book with them through my own travel agent though. That way I have someone to back me up just in case.