On Saturday we picked up a brochure that was for an $11 pick up with Bay Shuttle from Nobb Hill in San Francisco to the airport. We had a flight booked for 12pm but decided to allow hours which meant we wanted to depart at 9am. I rang the company on Saturday and went ahead and booked our transfer to the airport for the Monday to come.

Monday morning came and so did 9am. By 9.15am we were a tad bit concerned. I called the company and was told that no booking had been made under our name and no car was scheduled to come and pick us up. Luckily we were in a good area and a taxi was available to take us to the airport.

Very disorganised and clearly wasnt paying much attention over the phone when the booking was made. Very frustrating!

I've had that happen before with a door-to-door shuttle. I pretty much use taxis now for home pickup but still use the airport shuttles that make regular rounds of the hotels.

Its so frustrating isnt it? We are lucky we had left plenty of time but someone else may not be so lucky next time!

Weird. I live in San Francisco, and Bay Shuttle is my favorite company! For a few years I make my reservations on-line as they always have Internet special. Never had a no-show, always on time or a bit early.

Our son used them too, he never complained.

I wonder if you confirmed your reservation. But this is just me, I always confirm everything

I'm sorry for your frustration. Probably a wrong timing. We did the bay shuttle in San Francisco once but it didn't end up like this. It went well for us.

We almost had this experience too. You case is just a bit worse. In our case, we were late and it was too crowded. I can't imagine how bad that trip was.