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Stolen engagement ring at Madrid Airport - help!

Stolen engagement ring at Madrid Airport - help!

Old May 13th, 2012, 08:25 AM
Join Date: May 2005
Posts: 22,164
Sorry to hear that; the OP must feel terrible.

Related question:

How does one minimize the chance of having a laptop or iPad taken during the screening process? I often have to leave it on the conveyor belt while I am being screened in one of those booths. I often have to wait in the booth until a female screener arrives. So theoretically anyone could snatch my laptop or iPad (or anything else!) while these are out of my sight. What to do to insure that this does not happen? I've always been anxious about these security procedures because of this, especially when traveling alone when there is no one to keep an eye on things.
ekscrunchy is offline  
Old May 13th, 2012, 08:31 AM
Join Date: Aug 2007
Posts: 14,036
there was a case on the news about someone's watch being stolen from the tray at one of the US airports.
I think they even had a security video of the man who did it
....did anyone bother looking for him?
I doubt it.
danon is online now  
Old May 13th, 2012, 08:46 AM
Join Date: Jun 2004
Posts: 12,492
I see you may have already gotten in touch with everyone but her's what I wrote.

I suggest you write your story in simple English stating the terminal and if yu can remember the aisle you went through, the time, what you were wearing, etc. to help them LOOK if they CAN at that video.

Here are two email addresses, although I am not sure they are where you need to write, but perhaps you can request them to forward it to the appropriate department.

[email protected]
lincasanova is offline  
Old May 13th, 2012, 08:48 AM
Join Date: Jan 2010
Posts: 49,135
ekscrunchy, when I am traveling alone I ask the agent to bring my bucket to me in the booth and they always have.
This is a real problem with the side screening rooms.
jubilada is online now  
Old May 13th, 2012, 09:01 AM
Join Date: Oct 2003
Posts: 17,106
ekscrunchy: I really don't know what would be a good way with the iPads, as they have to be in a separate bin.

I travel with a cheapie netbook that cost about $200-$300, and not with a thousand-dollar iPad. Never had that netbook go missing, although it is heavier.

My family tends to travel with droids/iPhones which they leave inside the scottevest pockets.

lincasanova: great info!
easytraveler is offline  
Old May 13th, 2012, 09:28 AM
Join Date: Sep 2003
Posts: 3,648
I didn't have to put my IPad in a separate bin. TSA regulations say you can leave your IPad in your carryon. But you do still have to take your computer out.
cw is offline  
Old May 13th, 2012, 10:14 AM
Join Date: Oct 2003
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If you go for the search rather than the scan - your belongings are out of your view for a longer period of time. I always gofor the scan - and don't put my belongings into the tunnel until it is my turn to go into the booth. I know a lot of people put their things in right away and then ahve to stand and wait their turn - IMHO not a great idea. (And I almost always have to travel with a computer - since most trips are work-related. Luckily it's a cheap PC the company supplies - and I make sure everything is backed up weekly.
nytraveler is offline  
Old May 13th, 2012, 10:25 AM
Join Date: May 2005
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Good idea to ask to take your bucket with you to the booth. Most of the time I'm required to have the search, but never thought to take the stuff with me. I also did not know you could keep the iPad in the luggage, so thanks also for that info!

It makes me nervous to have my stuff out of sight for so long! Lots of stories about things getting stolen in US airports as well. Surely this could happen at any airport. And that's not to mention items that people forget when they are flustered.
ekscrunchy is offline  
Old May 13th, 2012, 11:56 AM
Join Date: Sep 2003
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My iPad stays in my bag. I have not been asked to take it out. My laptop goes through, but honestly it is out of sight for just seconds (I don't push my stuff through until I can go through)

Most "thefts" of laptops are really "I walked off and left mine". Listen to the paging at a lot of smaller airports and you will hear over and over "would the passenger leaving a laptop, watch, camera, checkpoint x please return to claim your item". Of course, instead of admitting. "I was an idiot and walked off without my laptop" the story becomes "the TSA stole it".
CarolA is offline  
Old May 13th, 2012, 12:35 PM
Join Date: Jan 2010
Posts: 49,135
yes, IPad stays in bag.
If you are taken off to the side, Carol, it is not a few seconds, it is however long it takes for them to come search you.This can be ten minutes easily.
jubilada is online now  
Old May 13th, 2012, 12:59 PM
Join Date: Mar 2007
Posts: 790
jubilada, good idea to ask them to bring your bucket to you.

In my case it was not jewelry but my passport, which I left in the bucket. It was underneath my purse. I would never do that but the person who checked the passports put it in the bucket and insisted that I leave it there and put my purse on top of it. After the screening, I quickly took my purse and carryon and rushed to catch my connecting flight. At the new gate, I realized that I did not have my passport and went back. Luckily, I found it but I was so upset. Of course, I could be more careful but why put a passport in the bucket?
Gina_07 is offline  
Old May 13th, 2012, 03:05 PM
Join Date: Apr 2010
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Robert2533 on May 12, 12 at 9:52pm

Is this thing still going on? I'm sorry, but I have serious doubts about this post. Nobody can be that ...
Agreed, After I read what someone posted on Tripadvisor without being bullied as me, pretty much the same questions in my first posting. I believe this post isn't for real. I never advised anybody to commit insurance fraud, another hit to me from the same ones as usual, you know who you are.

We flew from Madrid airport to Lisbon in 2010 and nobody took their jewelry to pass security then.

I talked to my husband about this same issue last night and he is skeptical on this case, the same on how insurance would treat a case when you remove your jewelry without being asked, this case is more a loss than a robbery as it could've fallen inside the machine or between trays, etc.

I don't know why when you post something that isn't the norm you are accused of being insensitive, etc. I have a general idea of who doesn't like me in this board as I generally being bullied by the same ones. For me who comes from bigger losses a ring is just a ring, material things are replaceable, I'm not rubbing salt.

I.E. Once I got my passport, car registration, money, camera, stolen in Argentina and I was stuck for 2 weeks with no money waiting for my Dad to submit my new car papers so I could drive back home. The police did nothing for me.

In Brazil, my husband and I were arrested for crossing from Paraguay without Visa on a IC bus, etc.

As an Hispanic, I would've approached this in a completely different way then as I did when my husband was arrested for being American in Brazil.

So to join the board, I'm very sorry for your loss Isabella_d and please accept my apologies for sounding insensitive, but I can't apologize for being honest.
pookymimi is offline  
Old May 13th, 2012, 03:54 PM
Original Poster
Join Date: May 2012
Posts: 8
I'm baffled that anyone would think I made this up. I guess it's because you are all experienced travellers, but I'm not. I'm 23 and the ring was the most valuable thing I owned, both sentimentally and monetarily. I'm not an experienced traveler, I'm native to a small country that isn't near anything and this is my first time overseas on my own.

I appreciate that some of you have also had terrible things happen to you, I'm not special, and I accept there is a strong chance the ring is gone for good. I won't give up til I've done all I can though. I felt shocked and powerless after what happened and so I reached out to you guys for ideas.

If I need to continually justify myself then so be it, if that's what it takes to get some good advice. It is interesting hearing other people's stories too.

FYI my insurance co treats a loss/robbery of my ring as the same, and I would never attempt insurance fraud! I'm a law student and assume insurance investigators could easily find these posts if they tried, I'm not about to put 000s of dollars of education down the drain.
Isabella_D is offline  
Old May 13th, 2012, 04:38 PM
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pooky, as the person who raised the issue of your suggestion of insurance fraud, which is what lying about the circumstances of your loss clearly is, I am baffled by the idea that I have "hit" you or "bullied " you now or before. It is completely beyond my comprehension. I felt you were giving bad advice and I said so. i also felt you were kicking the OP when she was down, and I said that too, honestly. Gee willikers !

Isabella, I am glad that you will be reimbursed for your loss. I hope you will continue to travel and learn from this difficult experience.
jubilada is online now  
Old May 13th, 2012, 04:47 PM
Join Date: Oct 2003
Posts: 57,890
Reporting this to insurance is NOT fraud. Losing something when away from home - esp abroad - is usually covered by home insurance problems. Bit her company will decide what is covered by her policy. As long as she has a police report they will probably cover.
nytraveler is offline  
Old May 13th, 2012, 05:09 PM
Join Date: Jan 2010
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no,of course not, but it is fraudulent to prevaricate about what happened, which is the suggestion I was referring to.
jubilada is online now  
Old May 13th, 2012, 06:17 PM
Join Date: Mar 2007
Posts: 790

Most of us believe you and feel sympathetic. I may be a more experienced traveler at this point compared to you but I have made so many mistakes, especially, in the beginning and even now. I hope you recover your ring or get enough from the insurance to buy a similar ring. Good luck to you.
Gina_07 is offline  
Old May 13th, 2012, 06:33 PM
Join Date: Sep 2003
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In the USA you should NOT be out of sight of your stuff for "up to 10 minutes".

At every airport they shove you into the holding chute....look left or right ...there is your stuff. If they want you to leave that area they should ask what stuff is yours and pick it up and move it with you. If they don't ask them too

And if it is really 10 minutes ask for a supervisor and complain. I do. I take very little abuse from the Thiusands Standing Around play acting at security.
CarolA is offline  
Old May 13th, 2012, 07:17 PM
Join Date: Mar 2007
Posts: 9,677

I totally believe you, and a recent experience my DD had with TSA at JFK confirms that anything is possible with security people at airports these days. Most of them are really, really nice, though they are terribly busy. However, some are bored. Some are not too smart. Some are just plain stupid and some are mean. Some enjoy the only place they have any power over anybody else.

I hope the rest of your trip offers some joy for you.
Sassafrass is offline  
Old May 14th, 2012, 09:07 AM
Join Date: Jan 2010
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The ten minutes happened when I was awaiting a female agent to search me due to the alarm going off due to my artificial hip. It is nothing to demand a supervisor about. One sits and waits until there is a female agent available, usually quick, but not always. During that time there is no provision for one's belongings if traveling alone. hence my suggestion to bring the bucket into the room also.
jubilada is online now  

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