Sixt Germany car rental false invoice
Dec 18th, 2012 | 01:35 PM
#1
Original Poster
Joined: Dec 2012
Posts: 1
Likes: 0
Sixt Germany car rental false invoice
Last Summer we rented a car from Sixt in Cologne, Germany for my family that came over from Israel. The car was rented from the 17 of July 2012, reservation number 4238575953.
When picking up the car, the troubles with Sixt service started:
The car was reserved at 5 AM. Since it was before the opening time of the customer service desk, we paid extra for pickup the keys at the fast key pickup. Sixt customer service was present at the desk, but didn't accept customers yet. They sent us to the parking lot to a vague location, which we couldn't find. We had to go back to the desk, where we received a map with which we could find the car pickup point. By then it was already after 6, the keys were now located at the desk. The people at the quick pickup didn't speak a word in English, and were shouting at us in German (not really nice if you are Israeli). My parents are old, my father is disabled, next to that, there were also 3 young children after a long night flight with us. They refused to bring us the key (we paid for this extra service) and had to go back to the CS desk, where we got the key (after 2 hours of walking back and forth). As all the papers were already signed before (because of the quick pickup) there was no check of the car and we were only given the key with the comment to fuel Benzin 95 (not E10).
We then started our trip to the Mosel area. Eventually we had to fuel on the 22nd of July and fuelled Benzin 95. The car broke down, since it needed Diesel. There was no such indication in the fuel cap and based on the information we had, we didn't even think about checking it in the paper work.
The car was towed, and we could pickup the car replacement in the airport, the taxi costs for the way to the airport (Frankfurt Hahn) would be covered according to Sixt customer service. When we sent the receipt, they broke their promise and told us they were not going to pay this bill of EUR 46,00 After we returned from our trip, we received an invoice from Sixt, for the additional insurance we didn't take. We had to call few times in order to get this additional insurance undone.
Finally we thought we were done with this car rental story. But no, on the 22nd of November we received a reminder for a damage claim (because of the wrong fuelling) without receiving a first letter, to pay the amount of EUR 871.12 before the 30est of November, damage number 0111756472. We immediately took action, called them and send emails about this damage. The only response is that Sixt is not obliged to give us information on the fuel type, and of course they didn't say it needed Benzin (and how can we ever prove otherwise).
Needless to say that we are totally not happy with the service provided by Sixt. Cannot advise anybody to rent a car from them. The customer service, at least the German one, is very bad (and this is an understatement).
Sixt refuses to listen to our complaints and insists that we pay the invoice.
Any advise?
When picking up the car, the troubles with Sixt service started:
The car was reserved at 5 AM. Since it was before the opening time of the customer service desk, we paid extra for pickup the keys at the fast key pickup. Sixt customer service was present at the desk, but didn't accept customers yet. They sent us to the parking lot to a vague location, which we couldn't find. We had to go back to the desk, where we received a map with which we could find the car pickup point. By then it was already after 6, the keys were now located at the desk. The people at the quick pickup didn't speak a word in English, and were shouting at us in German (not really nice if you are Israeli). My parents are old, my father is disabled, next to that, there were also 3 young children after a long night flight with us. They refused to bring us the key (we paid for this extra service) and had to go back to the CS desk, where we got the key (after 2 hours of walking back and forth). As all the papers were already signed before (because of the quick pickup) there was no check of the car and we were only given the key with the comment to fuel Benzin 95 (not E10).
We then started our trip to the Mosel area. Eventually we had to fuel on the 22nd of July and fuelled Benzin 95. The car broke down, since it needed Diesel. There was no such indication in the fuel cap and based on the information we had, we didn't even think about checking it in the paper work.
The car was towed, and we could pickup the car replacement in the airport, the taxi costs for the way to the airport (Frankfurt Hahn) would be covered according to Sixt customer service. When we sent the receipt, they broke their promise and told us they were not going to pay this bill of EUR 46,00 After we returned from our trip, we received an invoice from Sixt, for the additional insurance we didn't take. We had to call few times in order to get this additional insurance undone.
Finally we thought we were done with this car rental story. But no, on the 22nd of November we received a reminder for a damage claim (because of the wrong fuelling) without receiving a first letter, to pay the amount of EUR 871.12 before the 30est of November, damage number 0111756472. We immediately took action, called them and send emails about this damage. The only response is that Sixt is not obliged to give us information on the fuel type, and of course they didn't say it needed Benzin (and how can we ever prove otherwise).
Needless to say that we are totally not happy with the service provided by Sixt. Cannot advise anybody to rent a car from them. The customer service, at least the German one, is very bad (and this is an understatement).
Sixt refuses to listen to our complaints and insists that we pay the invoice.
Any advise?
Dec 18th, 2012 | 03:32 PM
#4
Joined: Aug 2008
Posts: 308
Likes: 0
This is a tough situation complicated by being five months old now.
I just returned from Spain where I had a Sixt hire car for 7 days. I did receive an invoice later that I did not understand, but was put in contact with a customer service supervisor (Email: [email protected]) who immediately resolved my questions.
Also, I found a thread here (http://www.toytowngermany.com/lofi/i...p/t135820.html) where herr_doktor describes the Sixt damage clain process.
Good luck.
I just returned from Spain where I had a Sixt hire car for 7 days. I did receive an invoice later that I did not understand, but was put in contact with a customer service supervisor (Email: [email protected]) who immediately resolved my questions.
Also, I found a thread here (http://www.toytowngermany.com/lofi/i...p/t135820.html) where herr_doktor describes the Sixt damage clain process.
Good luck.
Dec 18th, 2012 | 04:23 PM
#5
Joined: Dec 2006
Posts: 179
Likes: 0
We received a similar damages claim for a rental done in Paris in 2007. We send numerous replies by mail and after about 6 months Sixt stopped writing to us. The claim was for 500 euros. It seems that not a lot has changed since 2007!
