SFO to Frankfurt and back: United or Lufthansa?
#1
Original Poster
Joined: Apr 2003
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SFO to Frankfurt and back: United or Lufthansa?
We are flying at the end of October and returning early November. Any opinions on which airline has better flight service? We are flying with our 15-month-old son (gotten lots of great advice here) so we're hoping for a nice flight.
Thanks.
Thanks.
#4
Original Poster
Joined: Apr 2003
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Well, we are flying on FF tickets and this is what it looks like, a united 777 from SFO-FRA, and a Lufthansa 747 from FRA back to SFO.
Just would like to hear anyone's experiences with the flight service, etc.
Thanks!
Just would like to hear anyone's experiences with the flight service, etc.
Thanks!
#5
Joined: Jan 2003
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By coincidence we flew last Oct. on Lufthansa. I liked it very much. I flew on UAL 10 yrs. ago to Paris and it was okay. I'm not sure about it now but I'd choose Lufthansa again. They use new aircraft and the service is great. Food of course, in cattle/sardine class, is so-so as usual for all airlines.
#6
Joined: Feb 2003
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You may show up for your flight and find it to be a Luft. flight booked as United. The service in Luft. is excellent even in the cheap seats. My only possible criticism is that at times the crew was too attentive, they were by every 15 minutes with either drinks, warm washcloth, snacks, etc.
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#10
Joined: Jan 2003
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We fly a lot. United beats Lufthansa. Worst service we ever had going to Europe was Lufthansa. It was so bad we all still laugh about it. We felt we were prisioners being shipped to a new prison. No water as they ran out. Poor temp on plane as flight attendent would not change as she was comfortable. Bad seats.
#11
Joined: Jan 2003
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We had wonderful service on Lufthansa in June. I noticed they were extremely accomodating with young children as well. They had no problem getting passengers to give up their bulkhead seats for folks with babies (and one of those couples was in the check-in ahead of us and just thrilled to have those bulkhead seats!).
#12

Joined: Feb 2003
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We have flown SFO to Frankfurt several times over the last few years on both LTH and UA and find them both very similar. I have a slight preference for UA with their 777 and individual tv screens so my children can each watch what they want. I also like the individual liquor/wine bottles on UA as opposed to being served from a large bottle. LTH used to run a airbus similar to the 777 on this route but lately they seem to be using the 747 which I like less.
#13
Joined: May 2003
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For me, United wins by wide margin!
As both airlines operate Code Share flights, I always try to get on the ones operated by United as their service is much more generous (I agree with the previous poster about being served individual and regular sized cans instead of being served from a bottle or even getting those ridiculously small cans manufactured only for Lufthansa).
Also, tolerance in terms of size and weight of cabin luggage is by far better at United.
And friendliness rules for me- so Lufthansa is usually beaten by most airlines I know. Living in Germany I will even willingly take small detours just to avoid travelling long distances on Lufthansa!
As both airlines operate Code Share flights, I always try to get on the ones operated by United as their service is much more generous (I agree with the previous poster about being served individual and regular sized cans instead of being served from a bottle or even getting those ridiculously small cans manufactured only for Lufthansa).
Also, tolerance in terms of size and weight of cabin luggage is by far better at United.
And friendliness rules for me- so Lufthansa is usually beaten by most airlines I know. Living in Germany I will even willingly take small detours just to avoid travelling long distances on Lufthansa!
#14
Joined: Jul 2003
Posts: 374
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I'm very prejudiced toward United. They fly mostly Boeing planes and my late father worked for Boeing for more than 30 years. I always feel I have my own personal angel on a Boeing plane. 
That being said, DH and I have flown United three times from SFO to Europe and have never had a bad flight or a negative experience.

That being said, DH and I have flown United three times from SFO to Europe and have never had a bad flight or a negative experience.
#18
Joined: Feb 2003
Posts: 2,989
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We just flew Luftansa for the 3rd time (on UAL miles) and again had a great experience. As a warning however,there food on the way home was atrocious. Pick something up at or before the airport. The service and wine was great though and the food on the way there was fine (for airline food).
#20
Joined: Feb 2003
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Kelly,
we recently flew to and from Europe on Lufthansa (in business class) and back on United. I think the quality of the experience so much has to do with the plane and not just the service.
On the way to Frankfurt from SFO the plane was much older than the one on the way back, Lufthansa's food was better than United and both had attentive service but frankly it came down more to the amenities...the entertainment on offer etc.
At Christmas we're travelling to Europe on Lufthansa and returning on United...(economy this time) I changed our tickets to go via Munich instead of Frankfurt so we could take advantage of the seat confirguration with the two (rather than three) seats on each side.
For me this makes the greatest possible difference in economy. To be able to sit with my husband in an aisle and window, without a third person and without a center seat makes all the difference. IMHO I think getting this confirguration is more important than which airline. You can call the airline and ask them about the seat confirguration.
If possible try to make these seat assignments in advance as they book up first.
Hope this helps
we recently flew to and from Europe on Lufthansa (in business class) and back on United. I think the quality of the experience so much has to do with the plane and not just the service.
On the way to Frankfurt from SFO the plane was much older than the one on the way back, Lufthansa's food was better than United and both had attentive service but frankly it came down more to the amenities...the entertainment on offer etc.
At Christmas we're travelling to Europe on Lufthansa and returning on United...(economy this time) I changed our tickets to go via Munich instead of Frankfurt so we could take advantage of the seat confirguration with the two (rather than three) seats on each side.
For me this makes the greatest possible difference in economy. To be able to sit with my husband in an aisle and window, without a third person and without a center seat makes all the difference. IMHO I think getting this confirguration is more important than which airline. You can call the airline and ask them about the seat confirguration.
If possible try to make these seat assignments in advance as they book up first.
Hope this helps

