Renfe help please!!
Jul 23rd, 2015, 06:31 AM
#21
Join Date: Jan 2003
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<<But what kind of nut would read legalese in a language they don't speak?>>
Obviously you couldn't but I don't think it is unreasonable for a website to presume if you are booking and buying something and it is in a foreign language that you should read that language. Most people never read them anyway, even when they do know it. Besides, they have to provide it legally, so what is your point? If someone doesn't know English and buys something on an American website, the legal disclaimer will be in English, what do you think it would be in? Ever see a legal disclaimer in the US translated into 100 languages to match everything that could be possible? Ever see it translated into anything? Very rarely, the Amtrak disclaimers are only in English, also.
Obviously you couldn't but I don't think it is unreasonable for a website to presume if you are booking and buying something and it is in a foreign language that you should read that language. Most people never read them anyway, even when they do know it. Besides, they have to provide it legally, so what is your point? If someone doesn't know English and buys something on an American website, the legal disclaimer will be in English, what do you think it would be in? Ever see a legal disclaimer in the US translated into 100 languages to match everything that could be possible? Ever see it translated into anything? Very rarely, the Amtrak disclaimers are only in English, also.
Jul 23rd, 2015, 07:04 AM
#22
<i> > so what is your point?</i>
Two points:
1) I was poking fun at myself for trying to read the legalese, since no one reads this stuff in their own language, as you noted.
2) I was attempting to show that users need to tread carefully on the Renfe website, at risk of losing carefully entered data. A better designed site would open the legalese in a new tab or pop up, preserving the user's data.
Two points:
1) I was poking fun at myself for trying to read the legalese, since no one reads this stuff in their own language, as you noted.
2) I was attempting to show that users need to tread carefully on the Renfe website, at risk of losing carefully entered data. A better designed site would open the legalese in a new tab or pop up, preserving the user's data.
Jul 24th, 2015, 05:06 AM
#23
Join Date: Oct 2008
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Nelson: I am happy that at least part of your efforts went through.
I used an Android phone to download the Renfe app and book, so I have no clue about the iOS version (s) success rate.
All I can say is that I found the Renfe app not only useful but also to operate much better than the Italian Trenitalia app. And by the way, Trenitalia itself used to be exhausting, but now the entire Trenitalia system has gotten much, much better.
I used an Android phone to download the Renfe app and book, so I have no clue about the iOS version (s) success rate.
All I can say is that I found the Renfe app not only useful but also to operate much better than the Italian Trenitalia app. And by the way, Trenitalia itself used to be exhausting, but now the entire Trenitalia system has gotten much, much better.
Jul 25th, 2015, 09:11 PM
#24
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Hi guys,
I booked from Australia and had to do it on my phone as it turned out Renfe didn't like my ISP! However, when we turned up to use the tickets - Barcelona to San Sebastián - a couple of weeks ago, the types of seats we booked didn't exist! We got a very good deal though and had decent seats so that's the main thing. We paid AU$60 each and booked a 2x2 in first class. The staff were less than friendly so we didn't even bother asking about it.
As for Trenitalia/Thello, we used Thello from Nice to Genoa and the seat we booked didn't exist - nor the carriage. The staff were friendly but had no explanation - don't think they knew either! I did get kicked out of my seat at some point but I found another nearby easily. At the Nice station though, the poor SNCF guy had no idea when our late train was arriving or where it would come (even though it comes every day, several times) because it was a Thello train. Apparently they just ignore each other!
As for Trenitalia well I should have used the app because I was unable to book anything on my phone as it just kept timing out. But I have all my tickets now.
I will in the near future write a post about my train travel experience. Mostly good, but I did have a frightening experience at Bologna yesterday. I escaped all good but was very nearly coerced into a lift, despite rushing away from someone who offered way too insistently to push my suitcase for me. He then got his hands on my friend's but we got away just as they were opening a lift. When we saw the nearby escalators we knew we would be in trouble if we got in there with them!
I booked from Australia and had to do it on my phone as it turned out Renfe didn't like my ISP! However, when we turned up to use the tickets - Barcelona to San Sebastián - a couple of weeks ago, the types of seats we booked didn't exist! We got a very good deal though and had decent seats so that's the main thing. We paid AU$60 each and booked a 2x2 in first class. The staff were less than friendly so we didn't even bother asking about it.
As for Trenitalia/Thello, we used Thello from Nice to Genoa and the seat we booked didn't exist - nor the carriage. The staff were friendly but had no explanation - don't think they knew either! I did get kicked out of my seat at some point but I found another nearby easily. At the Nice station though, the poor SNCF guy had no idea when our late train was arriving or where it would come (even though it comes every day, several times) because it was a Thello train. Apparently they just ignore each other!
As for Trenitalia well I should have used the app because I was unable to book anything on my phone as it just kept timing out. But I have all my tickets now.
I will in the near future write a post about my train travel experience. Mostly good, but I did have a frightening experience at Bologna yesterday. I escaped all good but was very nearly coerced into a lift, despite rushing away from someone who offered way too insistently to push my suitcase for me. He then got his hands on my friend's but we got away just as they were opening a lift. When we saw the nearby escalators we knew we would be in trouble if we got in there with them!
