Apr 3rd, 2009, 05:19 PM
Original Poster
Join Date: Aug 2003
Posts: 126

I just called Renfe and wanted to share info. I have been scared of using web site, after reading all the posts. I decided to call them after finding # on line. They were very nice and spoke decent English, better than I can do Spanish. Get your phone okayed for international call, by letting your server know your plans. Then 011 34 902 24 34 02 and that was it. They asked if I had an American Express, which I do now after reading this forum. Now question for someone ... If I just want to purchase a local ticket from Madrid to Toledo or Segovia, which would be best ... buying them at international airport as we come in or just go train station when the mood hits us or purchasing the tickets the day before ??? I am so glad to have that out of way. Thank you.
marcielee is offline  
Apr 3rd, 2009, 05:50 PM
Join Date: Jan 2004
Posts: 24,197
You should be okay to buy those tickets on the day of travel, as long as it's not a holiday. But make sure you buy your roundtrip ticket in the morning. I remember returing to Toledo train station in the late afternoon and the next 2 trains back to Madrid were completely sold-out.
yk is offline  
Apr 4th, 2009, 08:33 AM
Join Date: Oct 2007
Posts: 12,011
I'm in Spain now and have bought on the day (get a return)and for another day - both at the station. I guess the plus/minus of buying ahead is that you're assured of getting the train you want, but lose the flexibility if you want to change your plans.

I've also bought bus tickets on line and it was a very simple process, you're assigned a seat when you book. Just take a print out to show the driver. They will have your name & passport number on their pax list.
Bokhara2 is offline  
Apr 4th, 2009, 09:50 AM
Join Date: Jan 2003
Posts: 4,594
Since the introduction of the high speed train on the Madrid-Toledo line, Toledo has become a major commuting destination. Because of this, morning trains from Madrid to Toledo do sell out-completely. We've seen this first hand now several times. When we've arrived at Atocha station with our tickets happily in hand, we've noticed the sign on the monitor that all morning Avant trains to Toledo are full ("completo"). Ditto to the return from Toledo to Madrid in the late afternoon, as yk notes.

For Segovia, we haven't had the same experience. We've been back and forth 3 times now since the introduction of that high speed Avant train, and there have been seats available for walk ups.

I like having my tickets in hand, I hate to stand in line at the train station ticket counters, so I purchase them online. I use my Visa rather than my Am Ex with no problems. But if you want greater flexibility, you could purchase at the airport upon your arrival in Madrid. The Renfe counter in Terminal 1 never has a line, and it's open Mon-Sat from 9-9 but on Sun. and holiday only until 4 p.m. The Renfe counter
at T 4 keeps shorter hours.
Maribel is offline  
Apr 4th, 2009, 12:21 PM
Join Date: Jun 2004
Posts: 12,492
Unless they have highly improved the ticket window system at Atocha, I would save yourself alot of time and get them ahead of time, either online, as suggested, or on the PHONE, collecting them from a self print machine AT ANY STATION.

You CAN make changes to tickets for a fee, but in a timeframe before the train leaves, of course.

So getting them ahead does not mean you cannot have a change of plans if something urgent comes up.
lincasanova is offline  
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