messed up on a train ticket I bought on the phone-- how can I exchange it?
#1
Original Poster
Join Date: Sep 2004
Posts: 63
Likes: 0
Received 0 Likes
on
0 Posts
messed up on a train ticket I bought on the phone-- how can I exchange it?
hi
I bought tickets from oebb.at over the phone, and my ticket was meant to be Zurich to Lucerne, but I got a ticket from Zurich to Lausanne.
I need to have a ticket so that I can go and get my visa for Switzerland. Anyone know how I can do this?
I will call them back, but right now they dont have any english speaking agents, and I dont speak German!
help please!!
I bought tickets from oebb.at over the phone, and my ticket was meant to be Zurich to Lucerne, but I got a ticket from Zurich to Lausanne.
I need to have a ticket so that I can go and get my visa for Switzerland. Anyone know how I can do this?
I will call them back, but right now they dont have any english speaking agents, and I dont speak German!
help please!!
#2
Join Date: Feb 2006
Posts: 2,206
Likes: 0
Received 0 Likes
on
0 Posts
Somehow I hardly believe you need a train ticket _within the country_ to get a visa. Maybe the immigration guys meant a return plane ticket?
It hardly makes sense because a train ticket from Zürich to Luzern is about as meaningful for your movement in the country as a city bus ticket.
In any case, once you are in Switzerland, go to the counter and they will refund or replace the ticket (usually for a 5 SFr fee)
It hardly makes sense because a train ticket from Zürich to Luzern is about as meaningful for your movement in the country as a city bus ticket.
In any case, once you are in Switzerland, go to the counter and they will refund or replace the ticket (usually for a 5 SFr fee)
#3
Original Poster
Join Date: Sep 2004
Posts: 63
Likes: 0
Received 0 Likes
on
0 Posts
I need a swiss visa, and I am not in Switzerland. For every city I go to , I need to show hotel stay, so while my hotel is in Lucerne, my ticket is in Lausanne! LOL.
I managed to get someone kind on the phone, he said that it was a mistake, so will change for free, otherwise, its 15 euros since its less than a month before departure.
I managed to get someone kind on the phone, he said that it was a mistake, so will change for free, otherwise, its 15 euros since its less than a month before departure.
#4
Join Date: May 2007
Posts: 8,247
Likes: 0
Received 0 Likes
on
0 Posts
Maybe try to get an online ticket from the Swiss railways next time, instead of calling Austrian railways for a ticket in Switzerland:
www.sbb.ch
All you need is a credit card, and there should be less ways to mix up destinations when you type them yourself than telling them to a call center agent.
www.sbb.ch
All you need is a credit card, and there should be less ways to mix up destinations when you type them yourself than telling them to a call center agent.
#5
Join Date: Feb 2006
Posts: 2,206
Likes: 0
Received 0 Likes
on
0 Posts
>he said that it was a mistake, so will change for free, otherwise, its 15 euros since its less than a month before departure.
Sorry, just curious, why are you trying to buy tickets in Switzerland from the Austrian Rail? There are no such ridiculous "less than a month" provisions if you buy them from SBB - online or by phone.
In any case, a ticket bought from SBB can always e exchangend until 1 day (NOT 1 month) before travel for free.
It is strange because both hotel bookings and train tickets are so extremely easy to cancel/change at the alst minute... somebody at the Swiss Embassy is obviously underoccupied.
Sorry, just curious, why are you trying to buy tickets in Switzerland from the Austrian Rail? There are no such ridiculous "less than a month" provisions if you buy them from SBB - online or by phone.
In any case, a ticket bought from SBB can always e exchangend until 1 day (NOT 1 month) before travel for free.
It is strange because both hotel bookings and train tickets are so extremely easy to cancel/change at the alst minute... somebody at the Swiss Embassy is obviously underoccupied.
#6
Original Poster
Join Date: Sep 2004
Posts: 63
Likes: 0
Received 0 Likes
on
0 Posts
thanks for all your help. I managed to speak to someone. The reason that I was purchasing it on the Austrian side, was because I had other train tickets I had purchased, just wanted to get over with the ticket stuff!
neways, got a new one, need to mail in the old one.
Thanks for the suggestion--- its best to book it in the country that you need to travel in!! I know for next time!!
neways, got a new one, need to mail in the old one.
Thanks for the suggestion--- its best to book it in the country that you need to travel in!! I know for next time!!