Has anyone succeeded in cancelling an Easyjet flight under the 24-hour cancel. policy?
#4
Original Poster
Join Date: Apr 2003
Posts: 744
Any idea how kenderina? Their website is very user-un-friendly (in the sense that they want to minimize their dealings w/ their customers, which is understandable given the low rates). My impression is cancellations w/in 24 hours can only be done on the phone, I would lobe to dear if there's an online way!
#5
Join Date: May 2005
Posts: 3,227
I cannot tell because it only gives you the option when you have a booking made 
I saw it (though I didn't need it) when I went with them to London last year. You have to enter to see your booking (with the password) and somewhere in the page it gave me the option.
I saw it (though I didn't need it) when I went with them to London last year. You have to enter to see your booking (with the password) and somewhere in the page it gave me the option.
#6
Join Date: Jun 2006
Posts: 376
it looks like you have to register on the site to go into your bookings and change them. There are two obvious entry points on the easyjet.com home page - the manage bookings tab and a big box right on the right side of the entry screen - click on that and it will get to you to a screen to register, thence to manage bookings. It doesnt mention cancellation, just changes but Id suspect its one of the options. Good luck!
#7
Join Date: Jun 2006
Posts: 376
heres a better link to the screen I mean http://easyjet.com/en/book/index.asp
#10
Original Poster
Join Date: Apr 2003
Posts: 744
I called 011 44 871 244 2366 and after two attempts it went through (maybe the first time it was just busy). It took 7 mins on the phone with them to cancel. Be aware the phone number they list on the website for international callers is not in service, you have to use the Customer Service line listed on their site for 10pence/min. I used a calling card, we'll see what the damage is. They said the money would be refunded to my credit card, but I would get no confirmation email.
