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Has anyone succeeded in cancelling an Easyjet flight under the 24-hour cancel. policy?

Has anyone succeeded in cancelling an Easyjet flight under the 24-hour cancel. policy?

Feb 20th, 2007, 11:54 AM
  #1  
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Join Date: Apr 2003
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Has anyone succeeded in cancelling an Easyjet flight under the 24-hour cancel. policy?

They charge for calls to their customer service line so I would like to know if it's a waste of time (and money). Thanks!
mp413 is offline  
Feb 20th, 2007, 05:42 PM
  #2  
 
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ttt
travginny is offline  
Feb 20th, 2007, 05:51 PM
  #3  
 
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I believe you can do it from their website...
kenderina is offline  
Feb 20th, 2007, 06:04 PM
  #4  
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Any idea how kenderina? Their website is very user-un-friendly (in the sense that they want to minimize their dealings w/ their customers, which is understandable given the low rates). My impression is cancellations w/in 24 hours can only be done on the phone, I would lobe to dear if there's an online way!
mp413 is offline  
Feb 20th, 2007, 06:12 PM
  #5  
 
Join Date: May 2005
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I cannot tell because it only gives you the option when you have a booking made I saw it (though I didn't need it) when I went with them to London last year. You have to enter to see your booking (with the password) and somewhere in the page it gave me the option.
kenderina is offline  
Feb 20th, 2007, 06:16 PM
  #6  
 
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it looks like you have to register on the site to go into your bookings and change them. There are two obvious entry points on the easyjet.com home page - the manage bookings tab and a big box right on the right side of the entry screen - click on that and it will get to you to a screen to register, thence to manage bookings. It doesnt mention cancellation, just changes but Id suspect its one of the options. Good luck!
jjkbrook is offline  
Feb 20th, 2007, 06:18 PM
  #7  
 
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heres a better link to the screen I mean http://easyjet.com/en/book/index.asp
jjkbrook is offline  
Feb 20th, 2007, 06:24 PM
  #8  
 
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jjkbrook, to buy a ticket you have to register..so the OP is registered yet.
Just have to join with their username and password.
kenderina is offline  
Feb 21st, 2007, 06:16 AM
  #9  
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Yeah I tried that in "Manage my bookings" but it only let's you change to another flight, not cancel altogether. I guess I'm going to call!
mp413 is offline  
Feb 21st, 2007, 06:41 AM
  #10  
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I called 011 44 871 244 2366 and after two attempts it went through (maybe the first time it was just busy). It took 7 mins on the phone with them to cancel. Be aware the phone number they list on the website for international callers is not in service, you have to use the Customer Service line listed on their site for 10pence/min. I used a calling card, we'll see what the damage is. They said the money would be refunded to my credit card, but I would get no confirmation email.
mp413 is offline  
Feb 21st, 2007, 06:47 AM
  #11  
lawchick
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As I said in your OTHER post

The number for International Callers is in service. I rang it to check it out for you before I posted.

10 pence is the charge if you are ringing from within the UK.

I think you should calm down.
 

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