Double charges on our credit card

Jan 30th, 2002, 09:36 AM
Posts: n/a
Double charges on our credit card

Anything similar ever happened to you?
We returned from our trip to France and got our credit card statement. One transfer company charged us twice for the same service. We called them several times and a manager is never there and we been informed that only he has a right to take care of this matter. We also sent them e-mail but never got the answer. We already informed our credit card company and waiting for some formas to be filled out. However, we do not have any receipt from them as we made this arrangament on their website. Do we continue to get in touch with this company and just let our MC to take care of this problem? We live in the U.S. and the company is located in Paris.
Jan 30th, 2002, 10:12 AM
American Woman
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Happened once in Winnipeg; we live in the U.S. Were doubled-charged at a restaurant. Called the credit card company and pointed out the identical charge. They accepted that we wouldn't have charged the exact same $$ on the same day, and our account was credited.

In all honestly, we have had luck on our side, being long-time card holders.
Jan 30th, 2002, 10:13 AM
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Handle it the same way you would if a stateside business double charged you. Let the credit card company handle it - If the two charges are the same amount it should be no problem. But it can take severl weeks to clear it up.
Jan 30th, 2002, 10:22 AM
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I've had that kind of thing happen a couple times and it was always handled efficiently and quickly by my cardholder, Citibank. I didn't even call the store as these issues are easily worked out between the two banks. However, my experience is only with US firms that have done that, so foreign firms may be trickier. I never had to fill out any forms or wait, but I will admit that I have always had excellent customer service with Citibank so I keep them for domestic purchases even though they do have that addon percent fee for foreign transactions.
I never had a receipt on one either, as it was a phone order so there was no record. Companies don't usually mean to do this, they think it hasn't registered and just run it through twice.
Anyway, in similar cases involving any insurance or legal issues, I have learned to let your insurer/card or whatever handle things and don't get involved directly, it's a waste of time and may muck things up.
Jan 30th, 2002, 01:27 PM
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Easy to resolve. Call your credit card company and tell them you dispute the charges. They will ask for information, and then that is that. Periodically telephone and check the automatic service for charges and credits. The credits will show up at some poitn, and you may very well receive a letter confirming that. Do not be concerned in the least. And do not pay them. Ciao
Jan 30th, 2002, 01:50 PM
Posts: n/a
Double charges happen to me frequently in Europe for small amounts at restaurants. I think they do it on purpose hoping you don't closely monitor your statement. I just call my credit card company, dispute the charge and it gets taken care of. The restaurnant probably just says "oops" and then tries it again on someone else. Easy way to pick up a few extra bucks.

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