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Car Rental in Italy--incredibly basic question

Car Rental in Italy--incredibly basic question

Oct 19th, 2010, 06:04 AM
Join Date: May 2007
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I just rechecked and there's a big difference in price between autoeurope.it and autoeurope.eu. Autoeurope.it is more than 200 euro cheaper! I hate to fight it out on the phone, but I'm going to have to.
Centralparkgirl is offline  
Mar 16th, 2011, 07:26 AM
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One week automatic rental with p/u and return at Bari airport

Offered on AutoEurope.com:
VW Golf=US$711.

Offered on AutoEurope.it website:
Nissan Micra @ 442 euro with reimbursable deductible rented from Avis

Offered on phone by AutoEurope.com rep, after I mentioned prices found on AE's Italian site and asked for the best price deal:
[email protected] 390 euro, or $543 with reimbursable deductible rented from Europcar; add a few dollars for foreign exchange fees incurred on credit card

Motto: check various websites; once you make the phone call, ask if another local rental agency offers a lower price with same conditions; you must often agree to pay in euro to receive the best deals, in my experience
ekscrunchy is offline  
Mar 16th, 2011, 09:41 AM
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Ekscrunchy, thank you for that update. Just when i thought it was settled with Kemwel, along comes your excellent advice. Back to the phones!!!
CaliNurse is offline  
Mar 16th, 2011, 10:20 AM
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Yes, and remember to ask them if they can offer anything cheaper than the first car they mention....
ekscrunchy is offline  
Mar 16th, 2011, 12:25 PM
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ekscrunchy. Since I am too renting from AE I called again to verify exactly what the refundable excess is. Or mostly to know if I understood the terms as this is the type of rental I took.
The AE rep said that if we have an accident we get a police report and when we return we contact AE and they credit our card. And I asked what if it wasn't an accident. What if I just dinged the car myself there would not be a police report.
And she said that we would just get verification from the car rental agency when we return the car as to the damage and call AE when we get home and they would refund the damage to our credit card.
I think I am going to call again closer to the trip as she really did not sound as if she knew what she was doing.

And it does pay to push for a better price. That is what is nice about speaking to someone if they actually have the authority to do so. The first person I spoke with did not.

If we get the word out enough, people will start looking at the other sites and not be so timid about doing so.
Sher is offline  
Mar 16th, 2011, 12:33 PM
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I agree. This differential pricing for different markets is insulting. And why did the rep not tell me about the less pricey can when I first asked on the phone? Why did I have to ask her if there was any other option?

But I, too, am flummoxed when it comes to all these caveats about the insurance in case of damage. I never thought about what would happen if it is NOT an accident, but damage. As in, what if there is no police report?

I think more important than what they say is what is in the fine print on the voucher, but I barely understand the nuances of mine, except that it looks as if you need to get a police report for any kind of damage.

Also: One difference between the European sites and the US site, according to the woman I spoke with, is that the european sites will charge you for a couple of days use if you cancel less than three days before pick-up. And the .com site rentals do not charge you. Or at least that is what I understood.
ekscrunchy is offline  
Mar 16th, 2011, 02:19 PM
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My voucher does say that they will charge if I cancel less than 48 hours before rental begins. And also if I have to return the car early there is no refund. So I had to add the cost of the car to my travel insurance policy.

I would not return the car early but in October my Father became ill and I had to fly home early and of course return the car early. It was only one day so no big deal. But my two weeks are costing me about $900 and I would hate to lose $850 of that.

Something else that is funny. My rental is from Thrifty. I tried to look up a rental on Thrifty and they were not showing any automatics at the time I reserved with AE. So evidently they are saving all of those rentals for the broker rentals.

Re: a police report. That is why I am calling and speaking to someone else. I don't want a claim denied when I get home because I didn't cross all of the t's.
Sher is offline  
Mar 16th, 2011, 05:38 PM
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Please let me know what you find out, Sher. We leave next Wednesday. I am going with friends and am the person "in charge"...of basically everything. Which doesn't bother me so much but it does when it comes to the car rental. My voucher doesn't even say anywhere on it that I bought the refundable excess insurance--but I did. I emailed autoeurope.co.uk with a question about that and they said, "You bought refundable (or reimbursable) excess."

I gather I should decline any additional insurance at the counter? I know this has been covered many times. I just have a history of almost involuntarily saying yes when offered insurance at car rental places.
Leely2 is offline  
Mar 16th, 2011, 07:47 PM
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They will offer you additional insurance at the counter which may include coverage for personal accident or contents. These are not covered by the excess cover which you have included in the car rental. This cover is only for car damage. At least that is how I understand it.

I don't buy PAI for injuries or what ever they call coverage for your personal belongings. But I am sure they have all kinds of coverage available.

The car I rented is no longer listed on the Auto Europe Italian site. It never was on the US one but was on the UK one. It isn't there any longer, either. So it isn't like I can say hey this is what it said at the time that I rented it.

I will call and report back. Also. I am pretty sure with the car that I rented originally it stated coverage for tires and glass but of course I cannot now verify that.

If you don't say NO at the counter, you are going to get zinged. In my rental agreement voucher there is a toll free number to call Auto Europe. If I am confused I know I am going to make a phone call.
Sher is offline  
Mar 17th, 2011, 02:40 AM
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Sher can you explain what you mean by the second-to-last last sentence in your last post?

Look at Zerlina's post above from 8/13 and see those charges for insurance purchased at a rental counter...
ekscrunchy is offline  
Mar 17th, 2011, 06:47 AM
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ekscrunchy. As per Zerlina's post you can purchase insurance at the rental counter. PAI is for injuries incurred by you or your passengers. Theft Waiver Plus could be for the theft of the car and/or may or not include personal belongings. This one I am not sure of.
BUT theft of the car is included in the excess cover along with damage cover.
So you could buy these two at the rental counter if you are concerned about personal injury or your bags being stolen. But you would have to make sure that personal effects are included in the theft waiver. It may be or they may be offering yet another insurance for bags.

I called Auto Europe yet again. They are saying that tires and glass are not included with my rental. As I said I really think it was listed on the Auto Europe.it site as it is often listed on sites other than the Auto Europe US site. But that car is gone and I cannot prove it. And I am sure they are going to offer tire and glass coverage at the counter but I don't exactly know what Thrifty is going to call this coverage. I know it will be some creative name or initials.

There will be a E1200 hold on my credit card. Every car is different. I was told that if I have an accident, and my car has an E1200 excess, my credit card will be charged. I must obtain a police report. If I damage the car some other way like scratch it while backing up, I must receive from the rental company upon returning the car an incident report. This will verify exactly what kind of damage was done. I don't want to scratch the car and when I return home find out that the rental company says I totaled the thing.
I understand this but don't know if I explained it correctly nor if I answered your questions.
Your car is covered for damage and theft to the car with the Auto Europe excess cover but may not be covered for glass and tires and don't forget the undercarriage or your personal effects or bodily harm for you or your passengers.
Sher is offline  
Mar 17th, 2011, 10:50 AM
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Thanks, Sher! It is a minefield out there! More reason to drive slowly, I guess, and hope for the best.
ekscrunchy is offline  
Jan 8th, 2012, 01:54 PM
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Bookmarking...oh my.
seetheworld is offline  
Jan 10th, 2012, 01:07 PM
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Since this thread resurfaced, I want to make note of something (unrelated but interesting just the same) that happened to me when I picked up a car in Calabria a few months ago. I had pre-paid AutoEurope for an automatic to be picked up at the airport in Lamezia and returned in Sorrento about two weeks later.

When we arrived at the rental desk and handed in the voucher, we were told that there would be a drop off charge of about 90 euro (cannot remember the exact amount) to return the car in Sorrento. They would not let us take the car without signing the credit card slip for the drop-off charge amount. But after our return, a phone call to AutoEurope resolved the mistake and we were credited for the full amount.
ekscrunchy is offline  
Oct 14th, 2012, 10:11 AM
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bookmarking, but not happily. I think i agree with one of the posters who said "i'll give this to my husband and let him sort it out."
We have used gemut in the past for car rentals....hopefully they can help with upcoming Sicily trip.
but if anyone has some "new" or additional info on car rental in Sicily, would be greatly appreciated.
alison is offline  

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