Go Back  Fodor's Travel Talk Forums > Destinations > Europe
Reload this Page >

Car Rental in Italy--incredibly basic question

Car Rental in Italy--incredibly basic question

Aug 12th, 2010, 09:28 AM
  #21  
Original Poster
 
Join Date: May 2005
Posts: 21,897
Update: AmEx does not offer ANY coverage for Italy. They told me to buy the coverage offered by the rental agency.

I was just going to ask about using VISA Signature, but Happy Traveler pre-empted me.

So I guess it is back to buying the insurance at the rental counter. And/Or hoping for the best!
ekscrunchy is offline  
Aug 12th, 2010, 09:29 AM
  #22  
 
Join Date: Jan 2003
Posts: 16,511
I doubt if the AMEX will cover it.
We always opt for full coverage.
bobthenavigator is offline  
Aug 12th, 2010, 09:42 AM
  #23  
 
Join Date: Feb 2006
Posts: 2,355
Once more, ek, I suggest to call them, and if you want me to do that for you...
franco is offline  
Aug 12th, 2010, 09:42 AM
  #24  
 
Join Date: Oct 2003
Posts: 32,515
It's my understanding Amex and Mastercard do not cover in Italy. Evidently Visa does, but looks like it's a hassle. I was planning to use my Visa for my upcoming trip, but I guess I will shop around for the cheapest super supplement.
kybourbon is online now  
Aug 12th, 2010, 10:14 AM
  #25  
 
Join Date: Jan 2007
Posts: 3,863
IIRC, the way the supplementary insurance offered by Amex, MC and VISA works is that there cannot be ANY CDW or theft bundled with the rental( not just that you have to decline any that is offered) . But , by Italian law CDW MUST be included with the rental. So, catch-22, we are SOL in Italy.
rs899 is offline  
Aug 12th, 2010, 10:25 AM
  #26  
Original Poster
 
Join Date: May 2005
Posts: 21,897
Franco that is a wonderful offer! If it is no trouble, and no expense, I would like that very much.

The agency is EuropCar. But if it is any hassle, I will let it go and just plan to buy it at the airport rental car office. I don't see any alternative except buying from a third-party which will be making this a far bigger production than it should be, I think. I've rented in Italy so many times, but probably never thought about what I was renting in any kind of depth before this.

Regarding another thread: I am headed to Peter Luger Saturday for dinner at----3:45pm! (This was the latest time we could snag with only a week's notice and my friend, who is from out-of-town and burning with desire to eat there, reported that even securing that time slot took a long and exasperating wait on the telephone)

I will be providing you with full coverage after the meal!
ekscrunchy is offline  
Aug 12th, 2010, 10:36 AM
  #27  
Original Poster
 
Join Date: May 2005
Posts: 21,897
PS: Daveesl: I just looked at the Carrentalexpress.com site.

Indeed, they do have a FIAT 500 automatic for $349.00 per week! The vendor is SicilyByCar. But they do not seem to give all the info about the insurance on their site. I will wait to hear what Franco reports and then proceed...thanks for the tip.

http://www.carrentalexpress.com/
ekscrunchy is offline  
Aug 12th, 2010, 10:36 AM
  #28  
 
Join Date: Jun 2010
Posts: 33
Very informative thread on car insurance in Italy! I just posted a related question about best places to pick-up / drop-off for our Italy trip (http://www.fodors.com/community/euro...scany-rome.cfm). Regardless of where we get our car, will plan on buying the CDW for peace of mind as advised here!
Thanks.
JenniFTF is offline  
Aug 12th, 2010, 11:35 AM
  #29  
Original Poster
 
Join Date: May 2005
Posts: 21,897
Jenni: It is a minefield out there! Good luck with your search. Among other issues, keep in mind that there is a HUGE price difference between various agencies, brokers, sites, etc etc.
ekscrunchy is offline  
Aug 12th, 2010, 11:51 AM
  #30  
 
Join Date: Jun 2010
Posts: 33
Grazie, eks!
JenniFTF is offline  
Aug 12th, 2010, 05:53 PM
  #31  
 
Join Date: Aug 2006
Posts: 2,026
Ek,

Now, I used them twice. The first time was great, cheap prices, no problems and I actually did park in the wrong spot in MXP, but they did not care.

The second time they ended up billing me $200 for parking the car in the wrong spot at the airport, which was not the wrong spot. Sicily by Car was the agent, Car Rental Express was the broker. I tried calling, sending emails, no response. So, 50/50 experience.
daveesl is offline  
Aug 13th, 2010, 03:54 AM
  #32  
 
Join Date: Feb 2006
Posts: 2,355
ek, I was about to call Europcar, Brindisi, but in order to know what precisely to ask them, I studied the Autoeurope website once again... and what I found there is that "your" Peugeot 407 Automatic will cost 348 Euros per week if you accept the deductibles discussed here; but there is also a 373.60 € tariff that "include rimborso della franchigia in caso di incidente/danno e furto" - which means that you will have to pay the deductible, but just temporarily, and then AutoEurope will reimburse you for it. For just 25.60 Euros a week, even I would buy it - that's less than 4 Euros a day! But please note this offer is available through their website - so I would change my reservation accordingly now, in advance, instead of trying to change it on the ground in Brindisi.
franco is offline  
Aug 13th, 2010, 03:59 AM
  #33  
Original Poster
 
Join Date: May 2005
Posts: 21,897
Franco I saw that, after I booked. But I think that my own reservation is non-changeable...remember I booked by phone and not on the website..and they matched the website price for me..
ekscrunchy is offline  
Aug 13th, 2010, 04:14 AM
  #34  
Original Poster
 
Join Date: May 2005
Posts: 21,897
Franco I am sorry. The booking can be changed, but there was some reason that I could not get that insurance-included deal. I just do not remember what it is!

I can call AE back later today and inquire, but I do not have much hope. The other option is to just book online through the Italian site. But that technically, is not allowed if one lives in the US and it makes me anxious to do the whole booking in Italian, and to have to deal with their Italian reps in case of problems..

I am certain that I am overthinking this whole issue!

If calling the agency is not a big problem, let me know what they say..
ekscrunchy is offline  
Aug 13th, 2010, 04:51 AM
  #35  
 
Join Date: Mar 2007
Posts: 2,453
Ekscrunchy and Franco,
The Europcar Web site lists the following costs for additional insurance for the Peugeot at Brindisi airport:
SUPER COLLISION DAMAGE WAIVER (13.2 EUR per day)
SUPER LOSS DAMAGE WAIVER (20.4 EUR per day)
Theft Waiver Plus (reduced excess may apply) STHW (10.2 EUR per day)
PERSONAL ACCIDENT INSURANCE (12.0 EUR per day)

Please don't ask me what the difference is between Super Collision and Super Loss Damage Waiver, nor what Theft Waiver Plus means. The Web site doesn't explain; it tells you to "ask our staff".
Zerlina is offline  
Aug 13th, 2010, 05:28 AM
  #36  
 
Join Date: Jun 2010
Posts: 194
Based on this conversation, it seems that renting through europcar is rather complicated. I don't recall such complications renting from autoeurope; perhaps I have a selective memory? Or, I simply accepted all of the recommended insurance fees . . .

I do believe many travelers pay the insurance fees to avoid the frustration involved in trying to understand all of the options (requirements?). I have found myself flummoxed by staff explanations of all sorts of policies when traveling and usually capitulate to recommendations. I think it's sometimes the "price" you pay for certain services. And, it appears to be the intention of the service provider.
portiaperu is offline  
Aug 13th, 2010, 05:31 AM
  #37  
 
Join Date: Feb 2006
Posts: 2,355
ek, studying their website once more, I found that the reimbursement of the deductibles is a service by AutoEurope, so I thought it would be better to call them instead of EuropCar Brindisi. I called their international headquarters, which are located in Munich, Germany. They confirmed it's very complicated, and had to check themselves - the insurance-included version of the contract is also available in the US, "but it depends on where in the US you are booking". ??? However, the guy said they would look into it, but - I have to tell them your reservation number so they can do that.
franco is offline  
Aug 13th, 2010, 05:43 AM
  #38  
 
Join Date: Feb 2006
Posts: 2,355
To be on the safe side, I also called Europcar Brindisi now, the office where you're going to pick up your car. The insurance they offer is even more expensive than what Zerlina found: 23 Euros per day (!), and it will only REDUCE the deductible in case of theft: to 1700 Euros - still hefty!! So this insurance doesn't make any sense IMO. The Europcar guy himself said it's better to buy the insurance from Autoeurope... so if you tell me that reservation number, we'll get that settled, I hope.
franco is offline  
Aug 13th, 2010, 05:51 AM
  #39  
 
Join Date: Jun 2010
Posts: 194
Another concern - if you base your decision on a single staff member's interpretation of the policies you do risk finding out that the staff member didn't understand what they were telling you.

I've had that experience. And it's not unusual for a company, when something does go wrong, to not stand by what a staff member said.

Policies in writing, better, but who can understand the jargon?

At a minimum, inquire multiple times to be certain you hear the same explanations of policies. That will offer some assurance that you are being given the correct information. It may be time consuming, but with much at stake (theft, collision, etc) it's worth confirming.

My apologies for bringing such doom and gloom to the conversation.
portiaperu is offline  
Aug 13th, 2010, 06:02 AM
  #40  
 
Join Date: Jan 2007
Posts: 3,863
Portia , fittingly, makes a great point generally when trying to cut through the muck on these confusing rentals.

Don't listen to what anybody tells you. Read the fine print.

On the website
On your rental agreement
On your cardholder agreement ( if you are trying to use that as cover)
On any 3rd party agreement you buy...

...because that's all that matters when things go bump later on
rs899 is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy -

FODOR'S VIDEO

All times are GMT -8. The time now is 03:15 PM.