Autoeurope at St. Pierre-des-Corps ?
Jun 6th, 2016, 04:13 PM
#21
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Thanks for comments and replies although not sure I know much more than when I posted. I'll admit I'm not a. Newbie to this. I'm renting a car at Marseille through Autoeurope. No problems. My question about St. Pierre - des- Corps was makiking sure I could pick car up at the station. Still deciding between Autoeurope and Hertz. Since it's only for two days, price not a major concern. BTW , I do read the contract and in prior rentals have seldom got the specific car requested. It's always been something similar or IMO somewhat close. All that matters to me is that we fit along with our luggage.
Jun 6th, 2016, 09:30 PM
#22
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<i>Sorry Sarastro, I am European.</i>
Autoeurope does not limit their customer service to those from specific countries. Anyone with a problem may call for assistance; even Europeans.
<i>the very last thing I want to to is calling a socalled "customer service", waiting endlessly for a free line and getting a half-educated operator eating up my cell phone bill in a foreign country.</i>
You admit that you never contacted Autoeurope´s customer service when you had a problem but you are sure that their customer service is deplorable anyway. Your´s is a truly fascinating narrative.
<i>Still deciding between Autoeurope and Hertz. Since it's only for two days,</i>
historytraveler - Aren´t Autoeurope´s quotes for a minimum three day period? If you only want a car for 2 days, I should think that Autoeurope would definitely cost more. Be careful with either Hertz or Avis as they will charge extra for changing the in-France drop off point. It won´t make much difference if you pickup and drop off at the same location but companies such as Europcar or Sixt do not change extra for one way in-France rentals.
Another point to consider is mileage or kilometer charges which often are limited or an extra cost. All Autoeurope contracts offer unlimited mileage.
Autoeurope does not limit their customer service to those from specific countries. Anyone with a problem may call for assistance; even Europeans.
<i>the very last thing I want to to is calling a socalled "customer service", waiting endlessly for a free line and getting a half-educated operator eating up my cell phone bill in a foreign country.</i>
You admit that you never contacted Autoeurope´s customer service when you had a problem but you are sure that their customer service is deplorable anyway. Your´s is a truly fascinating narrative.
<i>Still deciding between Autoeurope and Hertz. Since it's only for two days,</i>
historytraveler - Aren´t Autoeurope´s quotes for a minimum three day period? If you only want a car for 2 days, I should think that Autoeurope would definitely cost more. Be careful with either Hertz or Avis as they will charge extra for changing the in-France drop off point. It won´t make much difference if you pickup and drop off at the same location but companies such as Europcar or Sixt do not change extra for one way in-France rentals.
Another point to consider is mileage or kilometer charges which often are limited or an extra cost. All Autoeurope contracts offer unlimited mileage.
Jun 6th, 2016, 10:20 PM
#24
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Traveller
I'm also European and I did rent from rokers in Europe, even if I prefer to book direct. I speak enough languages to be able to communicate with rental agencies, esp in airports or trainstations where they all speak english.
But your comment about 'I'll never again' and 'I don't recommend' will fall on deaf ears.
What happened to you is not sufficient for me at least to boycott AE...
Getting another car than advertised is common, and returning a car clean is quite normal (at least for the interior). I remember in Marrocco that one of the reasons for this was to not have too much sand inside the car. Did it cost a fortune or just a few euros ?
Sorry, not following you here, and as a regular you should understand that such complains are 'light'.
As you said you don't want to be bothered calling customer service, so why bother whining after ?
I'm also European and I did rent from rokers in Europe, even if I prefer to book direct. I speak enough languages to be able to communicate with rental agencies, esp in airports or trainstations where they all speak english.
But your comment about 'I'll never again' and 'I don't recommend' will fall on deaf ears.
What happened to you is not sufficient for me at least to boycott AE...
Getting another car than advertised is common, and returning a car clean is quite normal (at least for the interior). I remember in Marrocco that one of the reasons for this was to not have too much sand inside the car. Did it cost a fortune or just a few euros ?
Sorry, not following you here, and as a regular you should understand that such complains are 'light'.
As you said you don't want to be bothered calling customer service, so why bother whining after ?
Jun 7th, 2016, 12:02 AM
#25
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We always rent from autoeurope and have never had a problem. Have probably used them for European rentals about 30 times in the last 5 years. Beast to use website and when I had to call their customer service to ask a question they were fantastic and bent over backwards to help me out. We will continue to use them.
Jun 9th, 2016, 02:21 PM
#27
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I have always rented from Avis in Europe with good results and will continue to do so for the following reason: on a solo trip through Normandy a few years ago I had a $1500 accident (totally my fault) damaging the drivers side of car and door. The repair was charged to my credit card as I had not taken out the Avis insurance. I did have travel insurance which was supposed to cover this, but after a few weeks of dealing with them I wasn't getting anywhere. Then, lo and behold! I received a check direct from Avis reimbursing me the $1500! I have loved them ever since!
Jun 9th, 2016, 02:49 PM
#28
>>Still deciding between Autoeurope and Hertz. <<
OK -- Autoeurope is a <i>broker</i> -- it doesn't have/rent cars. Hertz is one of many international rental agencies. It is very possible your autoeurope booking will be with Hertz.
Which company did Autoeurope hook you up w/ in Marseille ?
I would PHONE autoeurope to make sure of the location(s)
OK -- Autoeurope is a <i>broker</i> -- it doesn't have/rent cars. Hertz is one of many international rental agencies. It is very possible your autoeurope booking will be with Hertz.
Which company did Autoeurope hook you up w/ in Marseille ?
I would PHONE autoeurope to make sure of the location(s)
