airfare
#4
Guest
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"Has anyone had any luck in getting them to honor it even though my ticket was non-refundable via their WEBsite????"<BR><BR>What do you mean? They will honor their agreement if they let you on the plane. It sounds like you don't want to honor your agreement.
#5
Guest
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Last March I bought a ticket to Budapest for $900. Two weeks later Malev was offering the ticket for half price. I called explaining I had asked if the fare was going to be reduced and had been told no. I asked for the name and address of the President of Malev because I planned to write a letter of complaint. Suddenly they were able to offer me the reduced fare however were unable to give me a refund. Instead they offered me another round trip ticket to Budapest that I had to use by the end of the year. Goes to show that being assertive pays off.
#6
Guest
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It doesn't hurt to ask. Same thing happened to me on United, I booked two tickets to London @ $500 each, and three DAYS later British Airways announced a big sale, for $350 each. I called United, and the first agent I spoke to said that even if United matched BA's sale fares, they couldn't do anything about my fare since my $500 fare was an internet fare. Sure enough, United matched, and I could get the exact same flights at the $350 rate. So I called again, this time I got a very nice ticket agent and I explained how unhappy I was about the big price difference, especially coming only 5 days after I bought the tickets. I asked if she could refund the money, or even upgrade us on the flights. She gave me two vouchers for the difference in rates, good for 1 year. It was great, we used the $150 vouchers towards another trip, and I was very happy with United. She explained that it is common for United to give vouchers if a PUBLISHED fare goes down before you fly (and there are seats on your exact planes open at the lower fare). Since I bought an e-fare on the Internet, it was not a PUBLISHED fare, so that policy usually did not apply, but I guess they have some discretion (after she talked to her manager for about 15 minutes) and gave me the vouchers.


