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Larry Mar 28th, 2002 02:26 PM

airfare
 
I just found out that airfrance has cut the fare on my ticket for May $200 over what I paid last week. Has anyone had any luck in getting them to honor it even though my ticket was non-refundable via their WEBsite????

web Mar 28th, 2002 04:29 PM

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tom Mar 28th, 2002 04:44 PM

have you asked them? I suggest you do. Why ask us when the only one that can help you is the airline.

Dan Mar 28th, 2002 04:47 PM

"Has anyone had any luck in getting them to honor it even though my ticket was non-refundable via their WEBsite????"<BR><BR>What do you mean? They will honor their agreement if they let you on the plane. It sounds like you don't want to honor your agreement.

mark Mar 28th, 2002 04:52 PM

Last March I bought a ticket to Budapest for $900. Two weeks later Malev was offering the ticket for half price. I called explaining I had asked if the fare was going to be reduced and had been told no. I asked for the name and address of the President of Malev because I planned to write a letter of complaint. Suddenly they were able to offer me the reduced fare however were unable to give me a refund. Instead they offered me another round trip ticket to Budapest that I had to use by the end of the year. Goes to show that being assertive pays off.

pete Mar 28th, 2002 06:29 PM

It doesn't hurt to ask. Same thing happened to me on United, I booked two tickets to London @ $500 each, and three DAYS later British Airways announced a big sale, for $350 each. I called United, and the first agent I spoke to said that even if United matched BA's sale fares, they couldn't do anything about my fare since my $500 fare was an internet fare. Sure enough, United matched, and I could get the exact same flights at the $350 rate. So I called again, this time I got a very nice ticket agent and I explained how unhappy I was about the big price difference, especially coming only 5 days after I bought the tickets. I asked if she could refund the money, or even upgrade us on the flights. She gave me two vouchers for the difference in rates, good for 1 year. It was great, we used the $150 vouchers towards another trip, and I was very happy with United. She explained that it is common for United to give vouchers if a PUBLISHED fare goes down before you fly (and there are seats on your exact planes open at the lower fare). Since I bought an e-fare on the Internet, it was not a PUBLISHED fare, so that policy usually did not apply, but I guess they have some discretion (after she talked to her manager for about 15 minutes) and gave me the vouchers.


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