| pete |
Mar 28th, 2002 06:29 PM |
It doesn't hurt to ask. Same thing happened to me on United, I booked two tickets to London @ $500 each, and three DAYS later British Airways announced a big sale, for $350 each. I called United, and the first agent I spoke to said that even if United matched BA's sale fares, they couldn't do anything about my fare since my $500 fare was an internet fare. Sure enough, United matched, and I could get the exact same flights at the $350 rate. So I called again, this time I got a very nice ticket agent and I explained how unhappy I was about the big price difference, especially coming only 5 days after I bought the tickets. I asked if she could refund the money, or even upgrade us on the flights. She gave me two vouchers for the difference in rates, good for 1 year. It was great, we used the $150 vouchers towards another trip, and I was very happy with United. She explained that it is common for United to give vouchers if a PUBLISHED fare goes down before you fly (and there are seats on your exact planes open at the lower fare). Since I bought an e-fare on the Internet, it was not a PUBLISHED fare, so that policy usually did not apply, but I guess they have some discretion (after she talked to her manager for about 15 minutes) and gave me the vouchers.
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