StCirq

Got it, as you know, lrock, and will get to it in the next few days as I am able.

lrock5

Thanks so much StCirq. We really appreciate your help. Let me know whatever else you need.

StCirq

Will do!

arh1405

lrock5 - we just had the same thing happen to us on a trip from CDG to IAH. We were offered a full refund for the difference between Econ. Premier and Economy (with no clarity as to how they determine what that cost difference is)+ 150 euro compensation each. We don't think that's sufficient, and are working now to figure out how to get in touch with the right people in customer service (same issue of AF sending us to Delta, then Delta sending us to AF). Very interested to hear how this works out for you!

lrock5

Were you offered that at CDG? I hope they let you know before you were walking on the plane like us. It was a little upsetting to say the least. We got $420 per seat back which is nowhere near what they should have paid per EU compensation. AF and Delta have sent me around in circles but I will let you know. What is it with this Houston flight? Goodness.

amer_can

Keep it up Irock5...Your efforts will be of much good to others in the same situation as yourself. Keep up the thread!! Thanks for you perserverance.

lrock5

Thanks. I was hoping everyone didn't think I was a little crazy for keeping on with this. We are planning a February trip to Paris so hopefully we can get compensation. If not, it's still Paris.

arh1405

Yes, that is what we were offered at CDG (so maybe your crusade has already had an impact?). Thanks for continuing to follow-up with your story, it's very helpful for us in trying to navigate more easily!

lrock5

It happened when we were boarding so basically all we got was talk to Houston about a refund. We made them call a supervisor over and he said the same thing. We got the $420 from refunds after I faxed a refund request. But that was not EU compensation. No where near.

lrock5

The $420 is what they said was due from premium economy to regular economy. They say premium is not a different class just a better seat. Makes no sense to me as it sure is marketed and sold as a different class.

annhig

Makes no sense to me as it sure is marketed and sold as a different class.>>

why would you expect it to make sense?

bumper

A couple of months ago, I was on a Delta flight that had a change of aircraft. The gate attendant made an announcement that due to the change, some passengers who had purchased premium economy tickets might have to be moved to regular economy. They indicated that if you were one of those passengers downgraded, they would reimburse you the difference between the cost of the premium ticket and the cost of the seat to which you were reassigned. I was reassigned to a different seat number, but still in premium economy, so I was not entitled to a refund.

lrock5

annhig,

I know, I know, I am dealing with an airline and there is no logic there even though I keep trying to find it!

AJPeabody

Hey! You made Chris Elliott's website!

http://elliott.org/case-dismissed-2/...nd/#more-28266

lrock5

I just read it. I am thrilled. He tried to help but got back the response that premium economy was just a better seat not a different class and forwarded it to me. No one fron Air France or Delta has contacted me personally to tell me anything about EU compensation or to even tell us why we are not eligible in their eyes.

Anyway, I am wtiting some letters in French and am going to make them very polite and mail them to the top few guys at Air France in Paris certified. It may cost me a few dollars and I may get nothing back but it will make me feel better.
And we are going back to Paris next February!!

StCirq

I wrote letters in French on behalf of lrock5 and got zero respoonse. Very frustrating!

surfmom

one thing I've found successful is to write a letter to the CEO and send it certified mail. However, I don't know how to do that for a non-US addressee?

thanks for the update. sorry it didn't have the desired results

lrock5

StCirq,

I just sent you a e-mail regarding the letters.

StCirq

Wrote them en francais - heard nothing.Do you want me to call them?

lrock5

StCirq,

I did not know you wrote the letters. I thought you were going to email them to me and I was going to send them certified. It is expensive to send certified but oh well! Would you mind sending me a copy of the letters in French that you sent? Did you e-mail them? I could not find email addresses. I sent you e-mail but I don't know if you have seen them yet.

Thanks for offering to call but we have decided not to do anything else at this moment.

Thanks,
Lisa