Air France downgrade
May 4th, 2013, 09:16 AM
#161
Well that is quite off topic, but I just had the opposite experience with Europcar which refunded the entire deductible amount to me after an extemely minor accident -- 722€. I did not even contact them because I had already filed a claim with Gold Mastercard, which refunded the 722€ a bit faster. So now I have 722€ too much but I don't know to whom I should return it.
May 4th, 2013, 09:18 AM
#162
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It is not just the problem itself, but how the company responds to problems that is the hallmark of customer service. Things go wrong, but at least speaking for myself, if a business acknowledges it and does what they can to make the customer feel better, then all is forgiven. In my case, and in yours, that did not happen and now they have engendered alot of bad will and publicity.
May 4th, 2013, 09:25 AM
#163
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I am having the opposite experience with Europcar. I was thinking about posting a trip report just about my attempts to travel from CDG to the Loire Valley because it was among the most stressful days i've ever had. With some distance, I was able to see the humor in it, but now what I am going through with the car companies has brought it all back in spades.
To sum it up: Europcar thinks it's okay to give me a car that breaks down on the highway and turns a three hour trip into a ten hour day and does nothing to compensate (or even offer an apology) but a month after I return home charges me an outrageous sum for returning the replacement car with an empty fuel tank when they told me to return it empty.... (this is only a small picture of how tough and confusing it was to deal with Europcar.)
Oh, and of course, AutoEurope was very quick to send me a customer survey about my experience, but is doing nothing to support me or stand behind me in this situation....
To sum it up: Europcar thinks it's okay to give me a car that breaks down on the highway and turns a three hour trip into a ten hour day and does nothing to compensate (or even offer an apology) but a month after I return home charges me an outrageous sum for returning the replacement car with an empty fuel tank when they told me to return it empty.... (this is only a small picture of how tough and confusing it was to deal with Europcar.)
Oh, and of course, AutoEurope was very quick to send me a customer survey about my experience, but is doing nothing to support me or stand behind me in this situation....
