Advice Booking.com apartment in London

Old Jan 13th, 2021, 12:59 PM
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Advice Booking.com apartment in London

We had a non refundable booking for a house in London last May. The company was gracious to change our reservation to May 2021. I was just in contact with them and found out that the company was forced into administration in July and that they are unable to let us have the house which we had reserved because they no longer have it.

My question is has anyone had an experience where they booked through booking.com and the company went under or the house is no longer available?

I am trying to live chat right now.

Thanks in advance
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Old Jan 13th, 2021, 01:20 PM
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If you are in the US and paid with a credit card, tell the credit card people right now. Administration is, I believe, the equivalent of bankruptcy and credit cards often cover you for that: Service not delivered.
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Old Jan 13th, 2021, 01:23 PM
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Thanks AJ. That was going to be my next step but I just got off the phone with Booking.com and they refunded the entire amount back to our credit card. If this really happens (7-10 days) then I will be very impressed 😀
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Old Jan 13th, 2021, 03:15 PM
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When I don't book directly I use booking.com. They've always stepped up when I needed them to, which is not often but, but reliably. I'm glad to hear you've also had a good experience.
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Old Jan 13th, 2021, 04:43 PM
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Yes, Administration is full on bankruptcy. I was going to suggest contacting Booking before disputing the cc charge or anything else, because while never having a property going bankrupt, I have had two snafus with property availability (twice years apart) and Booking came through both times. No hassle at all. But I see that's what you did - I'd be very comfortable that the refund will show up in a few days.
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Old Jan 13th, 2021, 04:51 PM
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Thanks Janisj and MmePerdu. I just need to reschedule our trip and am hoping for this fall. I have a place in the Cotswolds and in Paris still. I sent them messages this afternoon to see if they would change the dates.
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